Store Logistics Manager

Fenwick Limited; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Greater London is seeking a passionate Store Logistics Manager to lead the logistics team, enhance customer experience, and drive operational excellence. The role involves motivating the team, implementing new processes, and ensuring high standards in customer service. Candidates should possess strong logistics experience and exceptional communication skills. A competitive salary and benefits package is offered.

Benefits

25% Colleague Discount

28 days annual leave increasing to 33

Birthday day off

Holiday Purchase Scheme

Perks for discounts and cashback

Pension scheme

Qualifications

• Successful track record in Logistics or Retail Operations.
• Strong communication and influencing skills.
• Experience with Warehouse Management Systems is preferred.
• Ability to thrive in a fast-changing environment.
• History of building high team engagement.

Responsibilities

• Lead and motivate the team to keep salesfloors replenished.
• Drive engagement and new procedures with the Operations Manager.
• Develop and implement new KPIs for efficiency.
• Role model excellence and support training and appraisals.

Skills

Logistics or Retail Operations experience

Effective communication

Relationship building

Warehouse Management Systems knowledge

Continuous improvement mindset

Operational discipline

Customer service focus

Health and Safety knowledge

Tools

Microsoft D365

Job description

Are you someone that is passionate about being part of a fantastic store management team? This role is a great opportunity for someone looking for the next step in their career within Store Operations Management , someone ready for a new challenge that wants to be part of a business on an exciting journey!

About the role

As our Store Logistics Manager, you will lead and motivate your team to ensure our salesfloors are fully replenished with our fabulous products to surprise and delight our customers when they shop with us!

You will work shoulder to shoulder with your Operations Manager, driving engagement, new procedures, and exciting ways of working! You will also be working on the development and implementation of new KPI’s across the store to aid efficiency and accuracy to enhance our customer experience and deliver our famous Fenwick hospitality at every opportunity.

You will be an inspirational leader and we are especially looking for someone who thrives off developing their teams and setting people up for success at every opportunity. You will role model excellence to your team with your operational knowledge and support with training, appraisals in line with our company policies and procedures.

About the candidate

We look for warm and welcoming people, who are adaptable, courageous, innovative and goal orientated to join us on our exciting journey. As well as these key characteristics, this role also requires some specific skills and experience to succeed‿

• A successful track record of working in Logistics or Retail Operations - Desirable
• Effective communication, influencing and relationship skills
• Previous experience of working with Warehouse Management Systems (Experience with Microsoft D365 would be advantageous but not essential)
• A passion for continuous improvement with a process-driven approach
• Ability to operate in a fast-changing environment and maintain operational disciplines during periods of significant corporate change
• Strong people manager, builds and maintains high levels of team engagement in an operational environment
• Holds customer service at their heart and ensures that customer service is not compromised
• Operational knowledge of H & S

About Fenwick

Opening our first store in 1882, Fenwick is rich with heritage and history as the UK’s largest family-owned department store group. We are on an exciting journey, transforming the business to exceed the expectations of our customers, and we are always on the lookout for talent to join us.

We have 8 stores across the UK, differing in size and offering, specific to their local community. We are fortunate enough to say 4 of our stores also house our functional teams, allowing for a truly collaborative approach.

We offer a competitive salary and benefits package including:

• 25% Colleague Discount (across most areas)
• 28 days annual leave (including bank holidays) increasing by 1 day each year to a maximum of 33 days (pro-rata for part-time colleagues)
• Birthday day - 1 additional day off in the month of your birthday
• Holiday Purchase Scheme option to buy up to 5 days leave
• Perks - is a great way to get discounts, exclusive deals and cashback on a range of products and leisure activities
• Pension scheme