Store Leadership & Customer Experience Lead

Co-op; Lennoxtown; On-site; GBP 80,000 - 100,000; Part time

Job summary

A community-focused supermarket in Lennoxtown is seeking a Customer Team Leader. This role involves providing exceptional customer service, leading a team, and ensuring store operations run smoothly. Candidates should possess strong people skills, the ability to lead and support team members, and be adaptable to various shift patterns. A range of benefits, including training and developmental support, is offered.

Benefits

36 days holiday

10% Co-op pension contributions

30% discount on Co-op products

Access to virtual healthcare services

Wagestream app for pay access

Cycle-to-work scheme

Employee assistance service

Qualifications

• Must be aged 18 or over to authorize age-related sales.
• Genuine care for the needs of customers.
• Desire to learn and develop leadership skills.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Coach and train team members.
• Ensure store safety and legal compliance.
• Manage stock and enhance shopping experience.
• Support Store Manager by deputizing when needed.

Skills

Customer service

Team leadership

Organizational skills

Problem-solving

Communication skills

Job description

A community-focused supermarket in Lennoxtown is seeking a Customer Team Leader. This role involves providing exceptional customer service, leading a team, and ensuring store operations run smoothly. Candidates should possess strong people skills, the ability to lead and support team members, and be adaptable to various shift patterns. A range of benefits, including training and developmental support, is offered.