Store Leader, Westfield London: Elevate Customer Experience

SKIMS; Greater London; On-site; GBP 52,000 - 68,000; Full time

Job summary

SKIMS Store Leader position at Westfield, White City (London) requires a hands-on retail leader to drive a high-volume UK store. Lead from the shop floor, develop a top team, deliver exceptional customer experiences, and manage commercial performance with cross-functional partners.

Ideal candidate has 5+ years in retail leadership within premium environments, strong coaching ability, and a passion for product, merchandising, and service excellence in a fast-paced setting.

Qualifications

• 5+ years of retail leadership experience in high-volume stores.
• Experience in premium shopping centre environments (Westfield preferred).
• Proven ability to coach and develop teams.
• Strong commercial acumen with KPIs.
• Excellent communication and attention to detail.

Responsibilities

• Lead and develop a high-performing store team.
• Deliver elevated customer experiences and coaching on the shop floor.
• Drive sales, payroll, productivity, inventory, shrink, and labour metrics.
• Partner with Westfield management and cross-functional teams.
• Lead trading events, peak periods and uphold service standards.

Skills

Retail leadership

People management

Customer experience

Commercial acumen

Operations

Job description

SKIMS Store Leader position at Westfield, White City (London) requires a hands-on retail leader to drive a high-volume UK store. Lead from the shop floor, develop a top team, deliver exceptional customer experiences, and manage commercial performance with cross-functional partners.

Ideal candidate has 5+ years in retail leadership within premium environments, strong coaching ability, and a passion for product, merchandising, and service excellence in a fast-paced setting.