Store Leader, Vienna

ON RUNNING; City Of London; On-site; GBP 44,000 - 62,000; Full time

Job summary

A leading sports brand seeks a Store Manager for its new location in Vienna. You will lead store operations and a service-minded team, ensuring outstanding customer experiences. The ideal candidate has over 6 years in retail, including managerial experience, and is fluent in both German and English. This role offers the opportunity to shape store processes and team dynamics in a vibrant environment.

Qualifications

• 6+ years of experience in a customer-focused setting including 2 years managerial responsibilities.
• Operational retail experience in a sports, tech, and/or fashion environment is a strong plus.
• Ability to read, write and speak German and English fluently.

Responsibilities

• Lead On's new store and ensure operational efficiency.
• Oversee daily operations, inventory, and customer flows.
• Support Talent Team in hiring and building a strong service team.

Skills

Customer service

Team management

Interpersonal skills

Organization

Bilingual (German and English)

Job description

In short

This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) team and take on the responsibility to lead On's new store in Vienna. On will rely on you to help co-define the various store operation processes ahead of the opening. That includes supporting our Talent Team in hiring a dream team of service-minded Sales Advisors who will - under your leadership - run the store on a daily basis.

Once the doors have opened, you will be in charge of the store's overall performance and delivering exceptional customer service every day. You will oversee all store related operations from inventory to IT systems to customer flows, as well as all internal team related responsibilities and external partnerships (e.g. community building).

Your story

• 6+ years of experience in a customer-focused setting including 2 years managerial responsibilities.
• Operational retail experience in a sports, tech and/or fashion environment is a strong plus.
• A collaborative team player with strong interpersonal, hospitality and communication skills.
• Experience creating interactive and meaningful experience for your customers and team members.
• An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs.
• Ability to read, write and speak German and English fluently.
• Ability to work weekends, evenings and holidays as needed.