Store Leader: Operations & WOW Customer Experience

ON RUNNING; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading sports brand in London is seeking an experienced individual to oversee store operations, manage inventory, and ensure an outstanding customer experience. Candidates should have a background in retail, preferably in sports or fashion, with strong organizational and interpersonal skills. Fluency in English and native Chinese speakers are encouraged to apply. A passion for sports and regular exercise is a plus. This role requires weekend, evening, and holiday availability.

Qualifications

• 3-5 years' experience in a customer-oriented setting.
• Ability to give and receive feedback for self-growth.
• Exceptional organizational skills to anticipate store needs.

Responsibilities

• Oversee store operations including inventory and IT systems.
• Ensure a WOW experience for consumers.
• Manage internal team responsibilities.

Skills

Customer service orientation

Interpersonal skills

Organizational skills

Proactivity

Fluent English

Chinese speaker

Team collaboration

Job description

A leading sports brand in London is seeking an experienced individual to oversee store operations, manage inventory, and ensure an outstanding customer experience. Candidates should have a background in retail, preferably in sports or fashion, with strong organizational and interpersonal skills. Fluency in English and native Chinese speakers are encouraged to apply. A passion for sports and regular exercise is a plus. This role requires weekend, evening, and holiday availability.