Store Leader, DTC Ops & Guest Experience

ON RUNNING; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading sports brand in the City of London is seeking an experienced store manager to oversee operations, including inventory management and customer engagement. The ideal candidate should have 3-5 years of experience in customer-oriented roles and be proactive in creating a positive shopping experience. Being a native Chinese speaker with fluency in English is preferred. A passion for sports and retail experience, particularly in fashion, is a strong plus.

Qualifications

• 3-5 years' experience in a customer-oriented setting with managerial responsibilities.
• Native Chinese speaker with English fluency, able to work flexible hours.
• Retail operational experience in the sports or fashion industry is a plus.

Responsibilities

• Oversee all store related operations from inventory management to customer flows.
• Ensure internal team responsibilities are fulfilled and provide product training.
• Engage with consumers and convey brand story along with values.

Skills

Customer service

Team collaboration

Organizational skills

Interpersonal skills

Communication skills

Proactive problem-solving

Job description

A leading sports brand in the City of London is seeking an experienced store manager to oversee operations, including inventory management and customer engagement. The ideal candidate should have 3-5 years of experience in customer-oriented roles and be proactive in creating a positive shopping experience. Being a native Chinese speaker with fluency in English is preferred. A passion for sports and retail experience, particularly in fashion, is a strong plus.