Store Leader — Customer Experience & Ops Champion

Sainsbury's; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain is seeking a Customer & Trading Manager in Cardiff. You will oversee daily store operations, manage a team, and ensure exceptional customer service. The ideal candidate will have previous line management experience in a fast-paced environment, a strong focus on KPI achievement, and the capability to handle employee relations effectively. This role offers a range of benefits including bonuses and employee discounts.

Benefits

10-15% employee discount

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension matching scheme

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Proven track record in customer service and team coaching.
• Experience leading teams in fast-paced environments.
• Operational leadership during senior management absence.
• Success in meeting or exceeding KPIs.
• Experience managing performance and absence issues.

Responsibilities

• Manage store operations and ensure excellent customer service.
• Lead and motivate a team to deliver performance and service standards.
• Handle employee relations and performance management.

Skills

Line management experience

Customer service excellence

Operational leadership

KPI achievement

Employee relations management

Job description

A leading supermarket chain is seeking a Customer & Trading Manager in Cardiff. You will oversee daily store operations, manage a team, and ensure exceptional customer service. The ideal candidate will have previous line management experience in a fast-paced environment, a strong focus on KPI achievement, and the capability to handle employee relations effectively. This role offers a range of benefits including bonuses and employee discounts.