Store Leader

River Island Clothing Co., Ltd.; Newbottle; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Staff discount

RI Rewards

Island culture

Family hub

Giver Island

Opportunities for progression

Pension

Holiday allowance

Job summary

River Island Clothing Co., Ltd. is seeking a Store Leader in Sunderland to drive sales, manage the store team, and deliver a top-tier shopping experience.

You will lead daily operations, coach staff, analyse reports, and uphold high standards of visual merchandising and customer service. You will recruit and develop talent, manage payroll and costs, deter losses, and ensure the store runs efficiently to meet business goals.

Qualifications

• Experience leading a retail store or deputising for a store manager.
• Strong track record in achieving KPIs (sales, payroll, stock loss).
• Excellent communication and people leadership skills.

Responsibilities

• Drive sales and maximise profit by identifying opportunities and ensuring store standards.
• Provide world-class customer service by leading by example and coaching staff to upsell.
• Recruit, train and develop the store team, managing succession and performance.
• Control costs and loss prevention through effective scheduling and stock management.
• Maintain store KPIs including sales, payroll, controllable costs, stock loss and service.
• Communicate trade feedback to all levels and act on competitor activity.

Skills

Sales leadership

Customer service

Staff development

Communication

Loss prevention

Tools

POS systems

Job description

Store Leader

Department: Store Management

Employment Type: Permanent - Full Time

Location: Sunderland

Description

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.

This is what a career at River Island is like. And this is where yours starts.

What We Are Looking For...

• Drive sales & maximise profit - you will be responsible for identifying opportunities to increase your stores contribution. From ensuring you implement company layout to a high standard to analysing your reports, you will be accountable for the success of your branch. Conducting daily floor walks & delegating effectively, you will be on top of competitor activity and will communicate trade feedback to all levels.
• Connect with our customers - you will ensure every customer receives a world class shopping experience in your store! Leading by example, you will motivate your team to give genuine service to our customers & encourage them to maximise opportunities to up sell across all areas of the store.
• Recruit & retain the best talent - you will be passionate about your team & will be responsible for their career development. You will recruit the best team for your store & will invest your time to train & coach them, driving succession through your branch, creating future managers for the business. You will also play a key role in managing the performance of your team.
• Control costs & manage loss prevention - you will drive productivity of your team by effectively managing your payroll, having the right people in the right place at the right time. You will ensure your team protects profit by deterring theft through service. You will be responsible for ensuring your store is operationally sound with effective stock management controls in place.
• Have a proven track record in managing store KPI’s including sales, payroll, controllable costs, stock loss and service
• Be a great communicator across all levels
• Have great leadership skills
• Be passionate about delivering a world class experience to our customers
• Have previous experience at Store Manager level or be an experienced Deputy Manager looking for your next step up

This Is For You...

• Discount -Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
• RI Rewards - Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with the Retail Trust!
• Island culture - Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
• Family Hub - Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment
• Giver Island - Give as you earn scheme, a ‘Giver Island’ day each year and matched funding
• Opportunities - Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications
• Pension - A contributory private pension scheme
• Holiday - 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!

We mentioned the discount, right?

Keeping You Safe...

We are committed to providing a safe and inclusive workplace where everyone is treated with dignity and respect. We expect all employees to uphold our values and contribute to a positive working environment.

Our business is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.