Store Leader

BT Group; Leicester; On-site; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Commission incentives

Online GP

Carer’s leave

Family leave

EE/BT discounts

Career development

Season Ticket Travel Loan

Volunteering days

Private healthcare

Dental coverage

Job summary

EE is seeking a Retail Store Manager for a Leicester store to inspire and lead a large team, creating a welcoming and memorable customer experience while driving commercial results.

You will lead by example, coach staff, and coordinate with stakeholders to implement strategy. The role emphasizes customer service, operational excellence, and a collaborative, high-performance culture.

Qualifications

• Leadership experience in retail environments.
• Proven ability to coach and develop staff.
• Strong customer-service orientation.

Responsibilities

• Lead a large or high-profile store and inspire the team to achieve commercial results.
• Drive revenue while delivering a high-quality customer experience.
• Communicate with stakeholders across the business to articulate strategy and provide support.

Job description

Job Description

Store Leader

Location: Leicester Fosse Park

Salary: Competitive

What's In It for You?

• Significant earning potential through commission, rewards, and incentives.
• 24/7 access to an online GP for you and your immediate family.
• Market-leading paid carer's leave.
• Equalized family leave with 18 weeks full pay and 8 weeks half pay.
• Huge discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for your career development.
• Season Ticket Travel Loan.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets – they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion.

We are looking for a Retail Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you.

Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities.

As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors.

At EE, we're building an inclusive workplace where everyone can succeed. We value different perspectives, skills and experiences, and welcome applications from all backgrounds. We're open to flexible working, including part-time hours, job shares, and other options, and provide emergency time off for dependants as well as generous maternity and paternity leave. Talk to us during the recruitment process and we'll help find a role that fits your life and your ambitions.

This is a regulated role and is subject to a bankruptcy check in addition to our regular pre-employment checks.

LEAD Academy – Your Leadership Development

• 2-day Launchpad before starting in role
• 12-month structured development pathway
• Option to join an accredited leadership programme
• Personalised feedback and development support for all applicants

A clear, fair, and supportive pathway to help you grow and succeed as a leader.