Store General Manager - Lead & Elevate Customer Experience

Crocs Vietnam; Gretna; On-site; GBP 35,000 - 55,000; Full time

Job summary

An international footwear company is seeking a Store / General Manager in Gretna. This role requires strong leadership to drive sales and provide exceptional customer service. You will oversee store operations, maintain visual standards, and foster a positive team environment. Ideal candidates have over 4 years in retail management, are proficient in MS Office and POS systems, and are passionate about creating memorable shopping experiences. The role demands flexibility in scheduling and a proactive approach to tasks.

Qualifications

• 4+ years of total retail experience, ideally as a Store Manager.
• Ability to lead and drive team results.
• Experience in setting and delivering store KPIs.

Responsibilities

• Deliver outstanding service using the C.H.A.R.M service model.
• Lead store team to surpass performance metrics.
• Ensure effective follow-up on daily activities.

Skills

Retail experience

Leadership skills

Strong communication skills

Analytical thinking

Customer service

Team building

Tools

MS Office

POS systems

Job description

An international footwear company is seeking a Store / General Manager in Gretna. This role requires strong leadership to drive sales and provide exceptional customer service. You will oversee store operations, maintain visual standards, and foster a positive team environment. Ideal candidates have over 4 years in retail management, are proficient in MS Office and POS systems, and are passionate about creating memorable shopping experiences. The role demands flexibility in scheduling and a proactive approach to tasks.