Store Floor Lead: Customer Experience & Team Coach

Hollister Co.; Reading; On-site; GBP 100,000 - 125,000; Part time

Job summary

A leading retail brand in Reading is seeking a Key Lead to enhance the in-store customer experience. The role involves acting as the Floor Supervisor, providing coaching, and driving store performance. Candidates should be proactive, detail-oriented, and available to work a minimum of 16 hours weekly, including weekends and holidays. This position offers an excellent opportunity to lead a talented team and ensure effective store operations.

Qualifications

• Ability to provide guidance and coaching to team members.
• Responsible for ensuring quality in-store customer experiences.
• Experience as part of a leadership team is a plus.

Responsibilities

• Act as the Floor Supervisor and oversee store operations.
• Drive store performance through customer experience.
• Ensure Brand Reps and Stock Associates are informed and effective.

Skills

Product Knowledge & Brand Awareness

Attention to Detail

Proactive Thinking

Customer Service

Visual Displays

Job description

A leading retail brand in Reading is seeking a Key Lead to enhance the in-store customer experience. The role involves acting as the Floor Supervisor, providing coaching, and driving store performance. Candidates should be proactive, detail-oriented, and available to work a minimum of 16 hours weekly, including weekends and holidays. This position offers an excellent opportunity to lead a talented team and ensure effective store operations.