Store Experience Manager: Lead Service & Team Performance

Sainsbury's Supermarkets Ltd; Hoddesdon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A major UK retail chain is seeking a Customer Experience Manager for their Hoddesdon store. This role entails ensuring an exceptional customer experience, overseeing store operations, and managing front-end checkout effectiveness. Candidates should have strong leadership skills in a fast-paced environment, experience in managing people, and a proven track record in enhancing customer satisfaction. This position offers a competitive salary and various benefits, promoting a collaborative and inclusive work culture.

Benefits

10% discount after four weeks

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Sainsbury’s share scheme

Wellbeing support

Cycle to Work scheme

Qualifications

• Experience in a fast-paced operational environment.
• Proven ability to lead and inspire teams.
• Strong understanding of customer engagement.

Responsibilities

• Ensure overall customer experience from checkout to back of house.
• Manage front-end checkout operation.
• Responsible for store operation and staff direction.

Skills

Customer service focus

Line management experience

KPI management

Leadership in retail environment

People management skills

Job description

A major UK retail chain is seeking a Customer Experience Manager for their Hoddesdon store. This role entails ensuring an exceptional customer experience, overseeing store operations, and managing front-end checkout effectiveness. Candidates should have strong leadership skills in a fast-paced environment, experience in managing people, and a proven track record in enhancing customer satisfaction. This position offers a competitive salary and various benefits, promoting a collaborative and inclusive work culture.