Store Experience Leader: Inspire Teams to Wow Customers

Sainsbury's; Nairn; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK supermarket chain seeks a Customer Experience Manager in Nairn, Scotland. This role involves overseeing customer service from checkout to back office, managing staff performance, and driving high standards in customer care. The ideal candidate has proven experience in a fast-paced environment and is passionate about exceptional service delivery and team coaching. This position offers the opportunity to impact customer satisfaction and operational efficiency significantly.

Qualifications

• Proven experience in a customer-facing management role.
• Ability to inspire and lead teams in a fast-paced environment.
• Experience with KPI management and employee relations.

Responsibilities

• Manage the overall customer experience and service delivery.
• Oversee front-end operations and manage checkouts.
• Lead a dynamic team and handle performance-related issues.

Skills

Customer service excellence

People management

Performance coaching

KPI delivery

Job description

A leading UK supermarket chain seeks a Customer Experience Manager in Nairn, Scotland. This role involves overseeing customer service from checkout to back office, managing staff performance, and driving high standards in customer care. The ideal candidate has proven experience in a fast-paced environment and is passionate about exceptional service delivery and team coaching. This position offers the opportunity to impact customer satisfaction and operational efficiency significantly.