Store Experience Leader

Sainsbury's; East Hagbourne; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK supermarket chain is seeking a Customer Experience Manager to oversee store operations and ensure exceptional service delivery. Responsibilities include managing front-end operations, performance management, and leading a team to achieve KPIs. Ideal candidates have leadership experience in retail or hospitality and a strong focus on customer satisfaction. The role offers competitive perks, including discounts and bonus schemes.

Benefits

10-15% discount on shopping

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Wellbeing support

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Track record of delivering exceptional customer experiences.
• Experience leading teams in a customer-facing environment.
• Leadership experience in high-volume operational settings.
• Proven success in delivering against KPIs.
• Experience managing complex people matters.

Responsibilities

• Manage overall customer experience across the store.
• Oversee front-end checkout operations.
• Ensure operational efficiency in petrol station.
• Conduct performance management and scheduling.

Skills

Leadership skills

Customer obsession

Performance management

KPI delivery

Job description

A leading UK supermarket chain is seeking a Customer Experience Manager to oversee store operations and ensure exceptional service delivery. Responsibilities include managing front-end operations, performance management, and leading a team to achieve KPIs. Ideal candidates have leadership experience in retail or hospitality and a strong focus on customer satisfaction. The role offers competitive perks, including discounts and bonus schemes.