Store Colleague - Tunbridge Wells

Pets at Home Limited; Royal Tunbridge Wells; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading pet care company in the UK is seeking enthusiastic individuals to join their team as Store Colleagues. The role emphasizes outstanding customer service and strong communication skills. Candidates should be flexible and eager to learn, ready to tackle customer queries efficiently. This position offers attractive pay, paid holidays, and a colleague discount. Ideal for those passionate about pets and retail, you will work shifts including weekends and evenings.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays and special occasions

20% colleague discount in Stores

Discretionary annual bonus scheme

Access to other discounts and benefits

Opportunity to do charity work

Career progression

Responsibilities

• Provide personalised and attentive service ensuring every customer feels appreciated.
• Engage customers and convey information clearly.
• Address customer questions and resolve issues efficiently.
• Show a keen interest in ongoing learning and development.
• Recognise the importance of setting and achieving targets.
• Collaborate with teammates to provide excellent customer service.
• Work shifts that include evenings, weekends, and bank holidays.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

Job Overview

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues. In this role you will be at the heart of our pet care centres, ensuring customers have an outstanding experience and fostering loyalty to our great brands. You must be available for one day each weekend, and shifts will be scheduled between 7:00am‑8:00pm.

Key Responsibilities

• Outstanding Customer Service – provide personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills – proficient in verbal and written communication to engage customers and convey information clearly.
• Effective Problem‑Solving – address customer questions and resolve issues quickly and efficiently.
• Eagerness to Learn – show a keen interest in ongoing learning and professional development.
• Target Focus – recognise the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking – collaborate with teammates to provide excellent customer service and reach Pet Care Centre goals.
• Flexibility – work shifts that may include evenings, weekends and some bank holidays.

We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. Our preferred method of contact is via email. Please check your junk or spam folder regularly to ensure you receive our communications.

Benefits

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays and special occasions
• 20% colleague discount in Stores
• Discretionary annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression