Store Colleague - Part Time

JD Sports Fashion PLC; Stoke-on-Trent; Remote; GBP 12,000 - 15,000; Full time

Job summary

JD Sports Fashion PLC in Stoke-on-Trent is looking for a Store Colleague to help deliver an outstanding customer experience on the shop floor. You’ll greet customers, answer questions, guide purchases, and keep product displays looking sharp.

You’ll work with colleagues to meet sales goals, maintain high service standards, restock shelves, process transactions, and follow health and safety guidelines to ensure a smooth running store.

Qualifications

• Excellent communication and a friendly, approachable manner.
• Able to adapt style to different customers and colleagues.
• Good organisational skills and ability to manage tasks on the shop floor.

Responsibilities

• Greet customers and provide product information on the shop floor.
• Identify customer needs and promote suitable products and cross-sell where appropriate.
• Maintain high levels of customer service throughout the shift.
• Keep displays neat, stocked and compliant with company guidelines.
• Process transactions accurately and handle stock replenishment and deliveries.

Skills

Customer engagement

Teamwork

Communication

Organisation

Job description

Role Overview

As a Store Colleague, you’ll play an important role in delivering outstanding experience every day, helping customers feel valued, supported, and excited about our products.

You’ll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you’ll help keep the store running smoothly and showcase the high standards we are known for.

If you’re ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career.

Key Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills & Experience

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Desirable Attributes

• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.