Store Colleague - General - Seasonal Contract

JD GROUP; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in London is seeking a motivated Sales Assistant to provide exceptional customer service and exceed sales targets. The ideal candidate is enthusiastic, flexible, and has strong communication skills. They will maintain high merchandising standards and work collaboratively to achieve store objectives. This role offers a supportive environment with opportunities for professional development and an extensive benefits package including discounts and wellness programs.

Benefits

25% company discount on products

Access to exclusive deals and discounts

Counselling services through benefits platform

Health cash plans

Development courses for personal growth

Access to apprenticeships and accredited qualifications

Discounted gym memberships

Opportunities to volunteer

Incremental Holiday Allowance

Qualifications

• Ability to thrive in a fast-paced retail environment.
• Willingness to view challenges as opportunities for growth.
• Experience in engaging with customers in a retail setting.

Responsibilities

• Provide exceptional customer service.
• Drive and exceed sales targets.
• Maintain high visual and merchandising standards.
• Assist in overall store operations.
• Process sales transactions accurately.
• Upsell and cross-sell products.
• Maintain organized stock levels.
• Address customer queries professionally.
• Collaborate with team members to achieve targets.

Skills

Positive attitude towards customer service

Interpersonal and communication skills

Flexibility to work various shifts

Job description

Role Overview

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add‑on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well‑stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross‑sell products to maximise sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well‑organized and appealing.
• Address and resolve customer queries in a professional manner.
• Work closely with other sales assistants and team members to achieve store targets.

Role Objectives and KPIs

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross‑selling targets.
• Maintain a high Net Promotor Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience

• A positive attitude towards a fast‑paced, customer focused retail environment.
• An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
• Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to counselling services, digital health and well‑being advice through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications (England Only)
• Discounted gym memberships at JD Gyms
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance