Store Colleague - General

JD GROUP; Crewe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Crewe is seeking a motivated Sales Assistant to deliver exceptional customer service and meet sales targets. Responsibilities include driving sales, maintaining store standards, and supporting operations. The ideal candidate has a positive attitude, strong communication skills, and flexibility for shifts. The role offers numerous benefits including discounts, health plans, and opportunities for personal development.

Benefits

25% company discount on products

Access to counselling services and health advice

Wide range of internal development courses

Discounted gym memberships

Incremental holiday allowance

Qualifications

• Enthusiastic attitude towards customer service in a retail environment.
• Ability to see challenges as opportunities for personal growth.
• Strong communication skills for engaging customers.

Responsibilities

• Provide exceptional customer service and drive sales targets.
• Maintain visual merchandising standards and support overall store operations.
• Upsell and cross-sell products while addressing customer queries.

Skills

Positive attitude

Confident interpersonal skills

Flexibility to work various shifts

Job description

Overview

Role overview: We are seeking an enthusiastic SalesAssistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximise sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries in a professional manner.
• Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs

• Contribute to achieving or exceeding the stores monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience

• A positive attitude towards a fast-paced, customer focused retail environment.
• An ability to enthusiastically look at a challenge as an opportunity to develop yourself; your career and learn new skills.
• Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits

• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health)
• Access to counselling services, digital health and well-being advice through our benefits platform (TELUS Health)
• Health cash plans
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only)
• Discounted Gym memberships at JD Gyms
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation
• Employer engagement forums to help influence positive change
• Incremental Holiday Allowance