Store Colleague - Full Time

JD GROUP; Newcastle upon Tyne; On-site; GBP 22,000 - 26,000; Full time

Job summary

JD GROUP in Newcastle upon Tyne is seeking a Store Colleague to deliver an outstanding customer experience on the shop floor, greeting customers and keeping displays sharp.

You will replenish stock, process transactions, use in-store tech, and work with a supportive team to maintain high presentation standards and help drive sales.

Ideal candidates are friendly, adaptable, and eager to learn, with a can-do attitude and a passion for brands and trends.

Qualifications

• Ability to adapt communication style to different customers and colleagues.
• Engage positively with customers and teammates.
• Strong organisational skills to manage tasks on the shop floor.
• Ability to work collaboratively and support store operations.
• Willingness to learn new skills and follow company processes.

Responsibilities

• Deliver a positive and welcoming experience for customers, providing product information where required.
• Identify customer needs, recommend products, and promote complementary items to achieve sales objectives.
• Maintain high standards of customer service and shop presentation.
• Keep fixtures, displays, and stock areas clean, organised and well maintained.
• Replenish stock and ensure products are available and correctly displayed.
• Process transactions, handle cash, and support deliveries and stock processing.
• Use in-store systems to support customer enquiries and daily operations.
• Follow all health and safety policies and procedures.
• Collaborate with colleagues to run the store smoothly and support additional duties as needed.

Skills

Customer service

Communication

Organisational skills

Teamwork

Willingness to learn

Job description

Role Overview

As a Store Colleague, you’ll play an important role in delivering outstanding experience every day, helping customers feel valued, supported, and excited about our products.

You’ll play an active role on the shop floor by greeting customers confidently, keeping displays looking sharp, replenishing stock, and maintaining high service and presentation standards. With a positive attitude, great teamwork, and a passion for helping people, you’ll help keep the store running smoothly and showcase the high standards we are known for.

If you’re ready to step into a fast-paced retail environment, learn new skills, and be part of a supportive team, this is your opportunity to make an impact and build a strong foundation for your future career.

Key Responsibilities

• Deliver a positive and welcoming experience for customers, providing support and product information where required.
• Responsible for achieving team sales objectives by identifying customer needs, recommending suitable products, and promoting complementary items.
• Maintaining high standards of customer service.
• Maintain high standards of presentation across the shop floor, ensuring fixtures, displays, and stock areas are clean, organised, and well maintained.
• Replenish stock and ensure products are available and correctly displayed in line with company standards.
• Complete operational tasks including processing transactions, cash handling, stock processing, and preparing deliveries.
• Use in-store technology and systems to support customer enquiries and daily store operations.
• Follow company policies, procedures, and health and safety requirements at all times.
• Work collaboratively with colleagues to support the effective day-to-day running of the store.
• Support with additional duties and tasks, as reasonably required.

Skills & Experience

• Ability to adapt approach and communication style to different people and situations.
• Ability to engage positively with customers and colleagues.
• Good organisational skills and the ability to manage tasks effectively.
• Ability to work collaboratively.
• Willingness to learn new skills and follow company processes and procedures.

Desirable Attributes

• A genuine passion for brands, trends, and the latest products.
• Proactive attitude, with the confidence to approach customers and support sales opportunities.
• Strong attention to detail, ensuring the shop floor always looks sharp and ready.
• Self-motivation, with a commitment to personal development and continuous improvement.