Store Colleague

Pets at Home Limited; Carmarthen; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading pet care company in Carmarthen is seeking enthusiastic Store Colleagues. In this role, you will ensure outstanding customer service and build strong relationships with customers. Flexibility is key, as the role requires availability across multiple days and evenings. Join a team passionate about pets and benefit from attractive pay, paid holidays, and a colleague discount. Opportunities for charity work and career progression will also be available.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays

20% colleague discount in Stores

Discretional annual bonus scheme

Access to other discounts

Opportunity for charity work

Career progression

Qualifications

• Strong customer service skills crucial for a fast-paced retail environment.
• Must have full availability including nights and weekends.

Responsibilities

• Provide outstanding personalized customer service.
• Engage with customers effectively with strong communication skills.
• Resolve customer issues quickly and efficiently.
• Demonstrate eagerness for ongoing learning.
• Achieve targets to enhance business performance.
• Collaborate with teams to meet Pet Care Centre goals.
• Work flexible shifts including evenings and weekends.

Skills

Customer service skills

Communication

Problem-solving

Willingness to learn

Target orientation

Teamwork

Flexibility

Job description

Overview

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. The Role: As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us. Please note full availability on three week days and one weekend day, between the hours of 7:00am-8:00pm, is required.

At Pets at Home, everything we do is about understanding and caring for pets. This includes our Vets for Pets colleagues, our pet groomers, and our charitable foundation. We are one pet family with a shared love of the animals who make us who we are. We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications.

Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly. We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Responsibilities

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility: Availability to work shifts that may include evenings, weekends and some bank holidays.

Qualifications

Evidence of strong customer service skills and the ability to work in a fast-paced retail environment is expected. The role requires full availability as noted above.

Benefits

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays, and special occasions
• 20% colleague discount in Stores
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression