Store Associate

Barnardo's; St. Ives; On-site; GBP 15,000 - 22,000; Part time

Job summary

Barnardo's in St Ives is seeking a Store Associate to join our team. This part-time, on-site role focuses on delivering excellent customer service, processing donations, and maintaining store presentation.

You will work with the team to implement promotions and manage stock, Gift Aid processing, and day-to-day store operations. The position offers flexible hours and the chance to contribute to Barnardo's charitable mission while supporting local communities.

Responsibilities

• Stock: actively encourage public donations and Gift Aid processing.
• Store appearance: maintain high presentation standards in windows and on the shop floor.
• Customer service: deliver excellent service and support promotions as directed by Head Office.
• Stock handling: price, tag, and ensure correct stock levels and layout.
• Stock movement: move stock daily, support turnover with efficient stock management.

Job description

Store Associate

Proud member of the Disability Confident employer scheme

Company: Barnardo's

Salary: from £13.45 an hour

Hours: Part-time

Location: St Ives

Working pattern: On-site

Job type: Permanent

Posting date: 22 Oct 2026

Closing date: 1 Nov 2026

GENERAL

• Ensuring stock is generated over the door by members of the public and ensure donors sign up to the Gift Aid scheme.
• Ensuring all stock is sorted, priced and steamed before going onto the Store floor.
• Use of Barnardo’s IS systems on a daily basis.

SALES

• Achieve profit targets by maximising sales and minimising costs.
• Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
• Implement any promotion in the store as directed by Head Office or your Area Business Manager or your Store Manager.
• Actively support any national or local fundraising promotions as directed by Head Office or your Area Business Manager or line manager.

SHOP APPEARANCE

• Maintain a high standard of presentation, both in the windows and the interior of the shop.
• Ensure the sales floor layout is as per the current Sales Analysis guidelines in conjunction with your line manager or Area Business Manager.
• Achieve and maintain high standards of housekeeping, organisation and cleanliness throughout the Store, including the sales floor and stockroom areas.

STOCK

• Actively encourage the public to donate saleable stock.
• Actively support the Store in achieving the required Gift Aid conversion rate.
• Adhere to Gift Aid procedure when processing Gift Aided donations.
• Price stock at a consistent level in accordance with Barnardo's price guides.
• Ensure there is adequate stock available on the shop floor at all times, on all key lines (stock density), including hanging, ticketing and sizing all clothing as appropriate.
• Ensure the shop density is kept full by ensuring there is adequate stock available at all times (productivity).
• Rotate stock on a daily basis so that no garment remains on the shop floor for any longer than the agreed time limits.
• The role will demand moving sometimes high volumes of stock on a daily basis.
• Arrange where appropriate, in conjunction with your line manager, a van collection service in order to provide enough stock to support the turnover of the shop.
• Comply with all instructions regarding the sale and auditing of new goods.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.