Store Assistants

Toolstation; Stoke-on-Trent; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

30 days' holiday

Pension scheme

Bonus scheme

20% discount

Health and wellbeing support

Job summary

Toolstation is seeking a Store Assistant for a 20-hour per week role in Stoke-on-Trent. You’ll be the friendly face helping customers find what they need, handle deliveries, stock shelves, and support the team with warehouse tasks. No prior retail experience required as training is provided.

Join a fast-paced, customer-focused retailer and grow with us as you learn core store operations and develop in-store responsibilities across the business.

Qualifications

• Friendly and proactive service.
• Able to work as part of a team.
• Commitment to delivering great customer service.

Responsibilities

• Assist customers in-store, answering questions and guiding purchases.
• Hands-on with deliveries, warehouse tasks and stock replenishment.
• Keep shelves tidy and store clean; prepare orders during busy periods.
• Be prepared to start early and finish late within store hours.

Skills

Customer service

Reliability

Teamwork

Flexibility

Communication

Tools

Stock management

Job description

Stoke On Trent- Store Assistant- 20 hours.

We are looking for candidates who live locally and can easily commute to our store.

Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

At Toolstation, we're not just looking for what you can bring to us today - we're focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations.

If you're after a fast-paced role with an employee-focused retailer that's passionate about making customers happy, this could be the perfect fit for you!

This is more than just a store job.

You'll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you'll fit right in.

No retail experience? No problem! All we ask is that you're committed to delivering excellent service, and we'll teach you everything else.

Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.

Provide outstanding service: Whether you're chatting with customers or staying efficient during busy times, you'll always offer a great experience.

Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.

Be Proactive: you'll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.

What you'll bring

• A warm, friendly personality: You'll help maintain our high store standards and create a workplace everyone enjoys.
• Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
• Your best self: Bring your energy, enthusiasm, and let your personality shine.

What you'll get

Why Join Us?

At Toolstation, your career is in your hands. You'll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We'll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.

Benefits? We've got you covered!

• 30 days' holiday (comprising 22 days plus 8 days in lieu of bank holidays)
• Company pension scheme and life assurance
• Bonus scheme and cycle to work program
• Save and buy as you earn options
• 20% discount across all Travis Perkins companies
• Health and wellbeing support at your fingertips with Aviva Digicare +
• Financial education, support, and recognition awards
• Discounts at over 1,000 retailers

About Toolstation

We're one of the UK's fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we're trusted…/