Store Assistant - Keyholder

Toolstation; Royal Tunbridge Wells; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

30 days holiday

Pension scheme and life assurance

Bonus scheme

Cycle to work program

Discounts across Travis Perkins

Job summary

Toolstation in Royal Tunbridge Wells is seeking a proactive store colleague who can welcome customers, keep stock topped up, and handle deliveries and warehouse tasks. You’ll work in a fast-paced environment with early starts and late finishes (store opens 7 AM–8 PM).

You may have prior keyholder or supervisory experience, with responsibility for opening/closing the store and guiding colleagues to deliver great customer service.

Qualifications

• Experience as a key holder or supervising team members.
• Ability to manage deliveries and stock.
• Strong customer service orientation.
• Willingness to work early starts and late finishes.

Responsibilities

• Handle deliveries, unpack stock, keep the store clean, and prepare orders.
• Provide outstanding service to customers and maintain efficiency during busy times.
• Ask the right questions to help customers find what they need and explain Toolstation Club/Trade benefits.
• Open/close the store and assign daily tasks to the team, providing short-term supervisory cover as needed.

Skills

Customer service

Reliability

Team supervision

Flexibility

Attention to detail

Job description

Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. At Toolstation, we're not just looking for what you can bring to us today - we're focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you're after a fast-paced role with an employee-focused retailer that's passionate about making customers happy, this could be the perfect fit for you! This is more than just a store job. You'll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you'll fit right in. This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.

Responsibilities

• Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
• Provide outstanding service: Whether you're chatting with customers or staying efficient during busy times, you'll always offer a great experience.
• Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
• Be Proactive: you'll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
• Keyholder responsibility: You'll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.

What you'll bring

• A friendly personality: You'll help maintain our high store standards and create a workplace everyone enjoys.
• Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
• Accountability: you've taken charge in a previous role and are happy to step up when needed
• Your best self: Bring your energy, enthusiasm, and let your personality shine.

At Toolstation, your career is in your hands. You'll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We'll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.

Benefits?

• 30 days' holiday (comprising 22 days plus 8 days in lieu of bank holidays)
• Company pension scheme and life assurance
• Bonus scheme and cycle to work program
• Save and buy as you earn options
• 20% discount across all Travis Perkins companies
• Health and wellbeing support at your fingertips with Aviva Digicare +
• Financial education, support, and recognition awards
• Discounts at over 1,000 retailers

About Toolstation

We're one of the UK's fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we're trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.