Store Assistant

Toolstation; South Kelsey CP; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

30 days holiday

Pension scheme

Bonus scheme

Cycle to work

20% discount across Tracy Perkins

Aviva Digicare

Retail discounts across multiple sites

Job summary

Toolstation is hiring a Store Assistant for Bourne (20 hours). You will be the friendly face helping customers, handling deliveries, stocking shelves, and supporting store operations. Flexibility for early starts/late finishes is essential.

Join a fast-paced retailer that values training and growth, with opportunities to progress within the Toolstation/Travis Perkins Group. Benefit from a generous holiday allowance, pension, discounts, and wellbeing support.

Qualifications

• Warm and friendly personality required with a focus on customer experience.
• Dependability and flexibility to support store needs and customers.
• Strong customer service mindset and ability to assist customers effectively.

Responsibilities

• Handle deliveries, unpack stock, and stock shelves.
• Provide outstanding service and help customers find what they need.
• Ask the right questions to understand customer projects and needs.
• Promote Toolstation Club and Trade Accounts to customers.

Skills

Warmth & friendliness

Reliability

Customer service

Job description

What you'll do

Store Assistant- 20 hours- Bourne. We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes. At Toolstation, we're not just looking for what you can bring to us today – we’re focused on helping you grow with us. Many of our managers started as Store Assistants and now run their own stores or oversee operations. If you're after a fast-paced role with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you!

This is more than just a store job. You’ll be the friendly face of Toolstation, helping customers find what they need, but you'll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you’ll fit right in.

No retail experience? No problem! All we ask is that you're committed to delivering excellent service, and we’ll teach you everything else.

• Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
• Provide outstanding service: Whether you're chatting with customers or staying efficient during busy times, you'll always offer a great experience.
• Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
• Be Proactive: you’ll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.

What you'll bring

• A warm, friendly personality: You’ll help maintain our high store standards and create a workplace everyone enjoys.
• Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
• Your best self: Bring your energy, enthusiasm, and let your personality shine.

What you'll get

Why Join Us?

At Toolstation, your career is in your hands. You’ll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. We’ll support you every step of the way with training and development, including access to our Toolstation Academy and Apprenticeship programmes.

• 30 days’ holiday (comprising 22 days plus 8 days in lieu of bank holidays)
• Company pension scheme and life assurance
• Bonus scheme and cycle to work program
• Save and buy as you earn options
• 20% discount across all Travis Perkins companies
• Health and wellbeing support at your fingertips with Aviva Digicare +
• Financial education, support, and recognition awards
• Discounts at over 1,000 retailers

About Toolstation

We’re one of the UK’s fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we’re trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our store expansion and the diversity within our Group mean there are always exciting opportunities for ambitious individuals to grow with us.