Store Advisor, Suburban Square (Philadelphia)

ON; Greater London; On-site; GBP 21,000 - 29,000; Full time

Job summary

ON in London is seeking a Store Advisor to deliver a premium, in-store fan experience and embody our Cloud CX philosophy. You will master fundamentals of service with authenticity, ensuring a seamless, customer-centric operation and building brand loyalty.

The role requires strong communication, meticulous organisation, and the ability to work weekends, evenings and holidays as needed to support store performance and fan moments.

Qualifications

• 1+ years of relevant experience in retail or in a customer service-related field.
• Understanding of service excellence, engaging fans, addressing needs, providing effective solutions.
• Organizational skills and attention to detail.
• Excellent communication skills and ability to provide constructive feedback to improve store processes and fan experiences.

Responsibilities

• Deliver premium, customer-centric service in-store and uphold brand standards.
• Engage fans, assess needs, and provide effective solutions to enhance the in-store experience.
• Collaborate with team to ensure smooth operations and accurate processes.

Skills

Retail experience

Customer service

Communication skills

Organizational skills

Job description

In short

As a Store Advisor, you will be a key player in driving a premium, individualized fan experience in-store. Your focus will be to master the fundamentals of our Cloud CX philosophy to deliver "wow" moments and ensure a seamless, premium, customer-centric operation.

Reporting to the Store Leader, you will support the retail function by demonstrating a high-level of performance through service with authenticity. Your contribution ensures that our premium service standards drive brand loyalty and ignite the human spirit through movement.

Your story

• You have 1+ years of relevant experience in retail or in a customer service-related field
• You have an understanding of service excellence, with the ability to engage our fans, address their needs, and provide effective solutions
• You possess organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and fan experiences
• Ability to work weekends, evenings and holidays as needed