Storage Analyst

RED Global; Coventry; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A technology services company in Coventry seeks a skilled Storage Analyst for a 6-month hybrid contract. You'll be responsible for troubleshooting production service incidents and maintaining storage solutions on various platforms. Ideal candidates will have experience with IBM Flash Systems, Linux command line, and ServiceNow ticket management. This position offers flexible working arrangements with two days in the office and three days working from home.

Qualifications

• Experience with replication using global mirror, metro mirror.
• Knowledge of patching and allocating storage.
• Familiarity with Agile delivery environments.

Responsibilities

• Troubleshoot and resolve production service incidents.
• Maintain scripts and configure backups.
• Prioritize tasks to complete high priority activities first.

Skills

Exposure to IBM Flash Systems

Experience with Linux command line

Experience with ticket management using ServiceNow

Awareness of availability impacts

Cloud technologies (AWS) awareness

Tools

IBM Spectrum Scale

VMware products

Cisco UCS & HPE infrastructure

Job description

Storage Analyst

6 month contract

Hybrid - 2 days per week in the office / 3 days WFH

Role Description

The Infrastructure Analyst – Storage will join an already established Platform team within CBS, providing a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently escalating to Senior Engineers if required. Completes tasks to agreed levels of quality, within stated timescales with minimal supervision. Looks for improvement opportunities within the team and its processes / procedures.

An effective team member who provides support and guidance to peers and other team members. Contributes to team efficiency through the creation of accurate technical documentation where required.

Responsibilities

• Responsible for independently troubleshooting and resolving production service incidents
• Undertake technical tasks such as patching, allocating storage, maintaining scripts and configuring backups
• Effectively prioritise tasks to ensure high priority activities are completed first

Essential skills

• Exposure to and application of IBM Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes
• Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments
• Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology
• Explore to or awareness of GKLM (SKLM)
• Awareness of how actions can affect availability
• Provision and redaction of storage across the IBM storage estate - all technologies
• Experience of working with Linux command line technologies
• Experience of ticket management using ServiceNow

Desirable skills

• An appreciation of Cloud technologies (AWS) and associated features
• Knowledge of AWS server administration and features
• Some experience of working within an Agile delivery environment
• An understanding of VMware products including vSphere, vRealize & related technologies
• An understanding of Cisco UCS & HPE infrastructure