Stock & Process Coach

John Lewis plc; Southampton; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Night premium pay

Job summary

John Lewis Partnership is seeking a role based in Southampton to train and coach teams on stock availability and stock processes. You will focus on accuracy in stocktakes and compliance, working with shop management and central teams to drive commercial opportunities and better customer service.

The role involves mentoring others, developing expertise in shrinkage and stock control, and delivering training to improve stock capacity across the business. Flexible working and DBS checks may apply.

Qualifications

• Passion for product assortment.
• Ability to manage all levels of stakeholders.
• IT literate.
• External supplier management.
• Experience within product assortment.
• Proven track record of identifying and delivering commercial opportunities.

Responsibilities

• Enhancing knowledge and inventing ways of delivering training to improve stock availability through process compliance.
• Ensure stocktakes are completed correctly, accurately and efficiently.
• Develop expertise in compliance, shrinkage and stock processes; build relationships with shop management and central operations.

Job description

ABOUT THE ROLE

At the John Lewis Partnership we pride ourselves in providing excellent customer service. A crucial element of this is having the right products in the right place at the right time. We'll rely on you to arm our Partners with the skills and knowledge they'll need to ensure excellent accuracy and stock availability. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Duties & Responsibilities:

You’ll be enhancing knowledge and inventing ways of delivering training to deliver great stock availability through process compliance. Your meticulous attention to detail will be key in ensuring stocktakes are completed correctly, accurately and efficiently.

Job Requirements:

You’ll be passionate about coaching and mentoring others, showing desire and drive to continue to learn and develop. By doing this you will better support Partner understanding of the wider customer benefits of full stock capacity. Your engaging and adaptable style will achieve results through others by way of increased sales, greater stock availability and ticketing accuracy. You’ll develop into an expert in compliance, shrinkage and managing stock processes. You’ll need to build strong working relationships with shop management, central operations teams and other key stakeholders to deliver excellence in this role.

Essential experience skills and qualifications:

• Passion for product assortment
• Ability to manage all levels of stakeholders
• IT Literate
• External supplier management
• Experience within product assortment
• A proven track record of successful identification and delivery of commercial opportunities and outcome

Desirable experience skills and qualifications:

• Operational, Stock control experience
• Merchandising experience

Closing Date: November 4, 2026

Pay: £28,400.00 - £34,400.00

Annual Contract Type: Permanent

Hours of Work: Varied hours of full time work (upto 37.5 hours per week) across seven days to include early starts(06:00), late finishes, evenings and weekends.

Job Level: Partnership Level 9

Where You'll Be Working: Southampton (John Lewis & Partners), West Quay Shopping Centre, Southampton, Hampshire, SO15 1QA

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles. We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.