Stock Operations Specialist (Supervisor)

Selfridges

Trafford

On-site

GBP 25,000 - 35,000

Full time

14 days+

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Job summary

Selfridges is seeking a Product Specialist/Stock Operations Specialist to support Stock Operatives, coordinate deliveries and audits, and ensure accurate stock handling across back-of-house and front-of-house teams. The role involves hands-on leadership, process improvement, and close collaboration with Stock Operations DM and FOH managers.

The successful candidate will drive performance, maintain safety and hygiene standards, and enable efficient stock processes across divisions within the

Responsibilities

Support Stock Operatives in day-to-day responsibilities.
Drive team performance through effective communication with Stock Operations DM and regular feedback.
Ensure the team understands key actions and activities.
Support clear communication via team briefs and daily planners to align front-of-house.
Support onboarding for new starters.
Support receiving, dispatching and processing deliveries and transfers across ISIM and Retek.
Oversee daily receiving and escalate issues through DC Escalation.
Increase awareness of stock audit processes to support FOH and Stock Ops DM in investigations.
Ensure BOH areas are prepped for counts.
Liaise with FOH to follow Faulty, Sold as Seen, Repairs and RGA processes to minimise stock loss.
Maintain knowledge of division processes beyond own area.
Communicate high-cover or zero-seller SKUs to Stock Ops DM.
Highlight risks needing further investigation via mini audits.
Maintain high standards in back-of-house areas; keep exits clear and stockrooms compliant.
Review stockroom layouts to maximise efficiency; report concerns to Stock Ops DM.
Maintain Food Hygiene Level 3 training for due diligence and food safety.
Ensure replenishment standards in key areas.
Provide regular updates to Stock Ops DM on stock position and issues.
Support timely RGA and transfer completion; report risks on weekly RTV calls.
Send daily transfer updates to Stock DM and Ops Manager.
Support FOH managers in stock audit risk identification and pre-audit walks.
Gain knowledge of cash office processes and assist as needed.
Process all transfers back to vendors accurately.
Reduce write-offs by managing faulty stock and returns.
Highlight risks from non-SKU and non-tagged items in BOH.
Minimise faulty stock via proper handling.
Ensure security standards are understood and followed to minimise loss.
Confident communicator across all levels.
Hands-on leader with broad knowledge and collaborative mindset.
Well organised, prioritises workload and ensures stock is accounted for.
Proactive and reactive problem solver.
Computer literate with software for loading bay and stock handling.
Capable of supervisory leadership when needed.
Trustworthy and respected teammate.

Job description

A Bit About The Role

This is a critical role in helping Selfridges to exceed expectations and consistently maintain our world class standards through supporting and guiding the team. The Product Specialist will be responsible for supporting the Stock Operations Managers and ensuring consistent communication across all levels of the division. With a hands-on approach and flexible working within all divisions, the Product Specialist will have a focus on overall workload and prioritisation of resource to required areas. An excellent communicator, the Product Specialist will need to have the ability to communicate and interact at all levels with internal and external partners.

Job Introduction

As a Stock Operations Specialist you will be responsible for the following:

People

To support the Stock Operatives to effectively carry out their day to day responsibilities

To drive the performance of the team to exceed expectations through effective communication between the Stock Operations DM and team and giving regular feedback and support

To ensure the team understand key actions and activities

To support in effective communication and organisation through team briefs and daily planners to ensure the teams have the same focuses and knowledge of the business as the front of house teams

To support team member onboarding for all new starters

Product

To support the team to effectively receive, dispatch and process deliveries and transfers, ensuring a high level of knowledge across all areas of ISIM and Retek

To oversee the daily receiving process and elevate any issues through DC Escalation

To have an increased awareness of the stock audit process, in order to support FOH and Stock Operations DM’s in any investigation

To ensure BOH areas are prepped sufficiently for a count

To liaise with FOH to ensure all Faulty, Sold as Seen, Repairs and RGA processes are followed to minimise stock loss and write offs

Overall knowledge of all divisions processes outside of their specific areas.

To communicate any high cover/zero sellers SKUs to Stock Operations DM

To highlight any possible risks which may require further investigation through mini audits

Environment

To support the team to ensure they can maintain a high level of standards in all back of house areas and all fire exits are clear, ensuring stockrooms are always well maintained and compliant

To regularly review stock room layouts to maximise the efficiency of the stock rooms. Communicating any concerns to Stock Operations DM

To have up to date Food Hygiene Level 3 training to enable Due Diligence sign off and ensure food safety processes are being followed by the team

Service

To ensure replenishment standards are met in key areas

Ensure regular communication and feedback to Stock Operations DM on stock position and any issues around stock holding for further investigation

To support team in making sure all RGA’s and transfers are completed in a timely manner and communicating any risk to Stock DM and wider business on weekly RTV call where required

Sending out daily transfer update to Stock DM and Operations Manager and making sure this is distributed to team

To support FOH managers in identifying any risks to stock audit and attending pre audit walks

To gain an overall knowledge of cash office process and be able to support where required

Profit

To ensure the team process all transfers back to vendor accurately and as fully as possible

Reduce ‘write offs’ through efficient managing of faulty stock and return back to suppliers

To highlight any risks around non SKU'd and non-tagged items BOH to support stock loss

Minimise faulty stock through correct manual handling and processes.

To ensure all security standards and procedures are fully understood and followed to minimise stock loss

A Bit About You

Ability to confidently communicate at all levels and across all functions

Hands on approach and leads by example with a comprehensive knowledge and willingness to gain an understanding of all department tasks

Well organised. You are able to prioritise your workload and understand the importance your role plays in our service proposition, dealing with multiple requests at any given time whilst ensuring all stock is accounted for