Steward Trainer and Event Support Officer

Southampton FC; St. Mary's; On-site; GBP 40,000 - 60,000; Part time

Job summary

A football club based in England is seeking a Steward Trainer and Event Support Officer to lead the training of stewards and ensure smooth matchday operations. The ideal candidate should have a friendly attitude, strong organisational skills, and knowledge of operational systems. Benefits include free match tickets, health initiatives, and generous holiday allowance.

Benefits

Access to 1 free match ticket for every home league game

Health & Wellbeing initiatives

Discounted merchandise

Generous holiday allowance plus birthday off

Contributory Pension Scheme

Worldwide Travel Insurance

Learning & Development opportunities

Free onsite parking

Cycle to Work Scheme

Collaborative & inclusive working culture

Qualifications

• Friendly and outgoing personality with strong organisational skills.
• Able to communicate effectively with people from various backgrounds.

Responsibilities

• Train and develop stewards and matchday staff to deliver excellent service.
• Deliver Basic Life Support (First Aid) training and comprehensive induction.
• Review workbooks from Level 2 and Level 3 Spectator Safety learners.
• Provide on-site support during matchdays and events.

Skills

Level 3 Certificate in Assessing Vocational Achievement (CAVA)

Level 3 Award in Education in Training (AET) or Qualified Teacher Status (QTS)

Organisational & Planning Skills

Operational Systems Competence

Tools

Raven

Accreditation systems

Workday

Job description

Location: St. Mary’s Stadium

Hours: Part Time (22.5 hours)

Contract Type: Permanent

Criminal Record Check: Standard

What is the role?

We are looking for a skilled Steward Trainer and Event Support Officer to assist the Head of Event Safety and Security and the Operations Co-Ordinator to train stewards on the NVQ 2 Spectator Safety Qualification and assist in the delivery of a first class matchday.

What will you be doing?

Your primary focus will be to train and develop stewards and other matchday staff to ensure they are prepared and supported to deliver the best possible service for matchday visitors. You will take a hands‑on approach to steward learning, delivering Basic Life Support (First Aid) training and a comprehensive induction for new starters.

You will also assist in reviewing the submission of workbooks from Level 2 and Level 3 Spectator Safety learners and the monitoring of steward learning and development.

Using the club's operational platforms, including Raven, Accreditation, and Workday, you will be able to support new starters in settling into their roles and ensure they have a good understanding of how to use the systems effectively.

You will work matchdays and events as required, providing on‑site support during events and ensuring all operational aspects are managed effectively with any issues addressed promptly and appropriately.

Is this you?

The ideal candidate will be friendly and outgoing with strong organisational skills and the ability to communicate effectively with people from a variety of backgrounds.

Key Skills:

• Level 3 Certificate in Assessing Vocational Achievement (CAVA)
• Level 3 Award in Education in Training (AET ) or Qualified Teacher Status (QTS)
• Organisational & Planning Skills – ability to coordinate staffing, schedules, and resources across multiple providers and platforms.
• Operational Systems Competence – working knowledge of platforms such as Raven, Accreditation systems, and Workday (or similar).

How this benefits you…

If you are successful, you can look forward to a healthy benefits package.

• Access to 1 free match ticket for every home league game
• Access to our staff Health & Wellbeing initiatives (Mental & Physical Health).
• Discounted Southampton Football Club merchandise.
• Generous holiday allowance plus your birthday off each year.
• Contributory Pension Scheme.
• Worldwide Travel Insurance for you and your family.
• Learning & Development opportunities - supporting you to develop your potential and achieve in your career.
• Free onsite parking.
• Cycle to Work Scheme.
• Collaborative & inclusive working culture.

How can I apply?

Click on the apply button, enter your details and answer a quick pre-screening questionnaire, then attach your CV.

The closing date for applications is 11 November 2025.

*We reserve the right to close this vacancy early, if a high volume of applicants are received.*