Steward Trainer and Event Support Officer

Southampton Football Club Limited; Southampton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading sports club in Southampton is looking for a Steward Trainer and Event Support Officer to train and develop stewards for matchday operations. The ideal candidate will have qualifications in assessing vocational achievement and education, along with strong organisational skills. This role includes on-site event support and a variety of employee benefits such as free match tickets and a generous holiday allowance.

Benefits

Free match tickets for home league games

Health & Wellbeing initiatives

Discounted merchandise

Generous holiday allowance

Contributory Pension Scheme

Worldwide Travel Insurance

Learning & Development opportunities

Free onsite parking

Cycle to Work Scheme

Collaborative working culture

Qualifications

• Training and developing stewards for matchday service.
• Delivering First Aid training and comprehensive inductions.
• Monitoring and reviewing submission of workbooks of learners.

Responsibilities

• Assist in training stewards and matchday staff.
• Provide on-site support during events.
• Ensure operational aspects are managed effectively.

Skills

Organisational & Planning Skills

Effective Communication

Education

Level 3 Certificate in Assessing Vocational Achievement (CAVA)

Level 3 Award in Education in Training (AET) or Qualified Teacher Status (QTS)

Tools

Raven

Accreditation Systems

Workday

Job description

Responsibilities

We are looking for a skilled Steward Trainer and Event Support Officer to assist the Head of Event Safety and Security and the Operations Co‑ordinator to train stewards on the NVQ 2 Spectator Safety Qualification and assist in the delivery of a first‑class matchday. What will you be doing? Your primary focus will be to train and develop stewards and other matchday staff to ensure they are prepared and supported to deliver the best possible service for matchday visitors. You will take a hands‑on approach to steward learning, delivering Basic Life Support (First Aid) training and a comprehensive induction for new starters. You will also assist in reviewing the submission of workbooks from Level 2 and Level 3 Spectator Safety learners and the monitoring of steward learning and development. Using the club's operational platforms, including Raven, Accreditation, and Workday, you will be able to support new starters in settling into their roles and ensure they have a good understanding of how to use the systems effectively. You will work matchdays and events as required, providing on‑site support during events and ensuring all operational aspects are managed effectively with any issues addressed promptly and appropriately.

The ideal candidate will be friendly and outgoing with strong organisational skills and the ability to communicate effectively with people from a variety of backgrounds.

Qualifications

• Level 3 Certificate in Assessing Vocational Achievement (CAVA)
• Level 3 Award in Education in Training (AET) or Qualified Teacher Status (QTS)
• Organisational & Planning Skills – ability to coordinate staffing, schedules, and resources across multiple providers and platforms.
• Operational Systems Competence – working knowledge of platforms such as Raven, Accreditation systems, and Workday (or similar).

Benefits

• Access to 1 free match ticket for every home league game
• Access to our staff Health & Wellbeing initiatives (Mental & Physical Health).
• Discounted Southampton Football Club merchandise.
• Generous holiday allowance plus your birthday off each year.
• Contributory Pension Scheme.
• Worldwide Travel Insurance for you and your family.
• Learning & Development opportunities – supporting you to develop your potential and achieve in your career.
• Free onsite parking.
• Cycle to Work Scheme.
• Collaborative & inclusive working culture.