Steward Supervisor

Surrey Cricket Club; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent sports organization in City Of London is seeking motivated individuals for the role of Supervisor. You will oversee a team of customer safety stewards during matchdays, ensuring operations run smoothly while adhering to high safety standards. A valid NVQ Level 3 in spectator safety and supervisory experience are essential. The position offers £18.40 per hour, with weekend availability required.

Benefits

Complimentary meal and drink provided each matchday shift

Qualifications

• Candidates must be aged 18 or over with full right to work in the UK.
• Proven supervisory skills with the ability to optimise team performance.
• Self-motivated, flexible, and works well under pressure.

Responsibilities

• Monitor the stewards/SIA’s and areas which you have control over.
• Respond to minor incidents and communicate to the control room.
• Give pre-event briefings to your staff on health and safety procedures.

Skills

Supervisory skills

High standards and integrity

Analytical and problem-solving skills

Excellent communication

Education

NVQ Level 3 in spectator safety

Job description

Hours of Work

• Casual – Part Time
• Hours vary depending on match schedules
• Weekend and bank holiday availability required

The Position

We are currently seeking forward‑thinking individuals who ideally hold their NVQ Level 3 certificate in spectator safety to become part of our matchday team as Supervisors. The position is open to the right people who want to make a difference and are willing to commit to 80% of matchday fixtures.

You will be supervising a team of customer safety stewards and/or SIA’s, working closely with Area Managers to ensure the smooth running of the operation in your assigned area. Excellent supervisory skills and the ability to work efficiently in a team are essential for success in this position. You must be able to show leadership qualities and integrity. In addition to on‑day responsibilities, you will also be required to complete post‑matchday reports, providing feedback and insights on operations, incidents, and team performance.

What You’ll Do

• Be proactive throughout the day by monitoring the stewards/SIA’s and areas which you have control over.
• Respond to minor incidents and communicate to the control room and Area Manager any action you are about to take.
• Give pre‑event briefings to your staff on health and safety procedures, evacuation points, and crucial information relevant to the day’s event.
• Report any suspicious activity, incidents, potential hazards in your assigned area to your Area Manager or control room and take any immediate action that may be needed.
• Provide information and assistance to spectators and staff arriving at the venue.
• If required, assist with the evacuation of the venue and direct spectators to the relevant holding areas as directed by your Area Manager or control room and relay this to those working under you accordingly.
• Deal with spectator/crowd disruptions.
• Complete post‑matchday reports to provide operational feedback, highlight areas for improvement, and share insights with Area Managers for future planning.

The successful candidate will have the following essential skills:

• Candidates must be aged 18 or over with full right to work in the UK.
• NVQ Level 3 in spectator safety.
• Professional with high standards and integrity.
• Proven supervisory skills with the ability to optimise team performance and development.
• Proven analytical, problem‑solving, and organisational skills.
• Self‑motivated, flexible, and works well under pressure.
• Enthusiastic individual who can work well in a team and follow instructions.
• Reliable and self‑motivated.
• Proactively contribute to creating a good team atmosphere.
• Highly skilled communicator with the ability to form and maintain good relationships internally and externally.

Desirable Skills

• Door Supervisor SIA Badge.

Salary and Benefits

• £18.40 per hour excluding holiday pay
• Complimentary meal and drink provided each matchday shift

Please submit your CV along with a cover letter outlining why you are suitable for this role. Please include a specific example in your coverletter that demonstrates supervising a team and collaborating with managers or senior staff to ensure smooth operations.

Surrey County Cricket Club will ensure that all existing and potential employees receive equal consideration and is committed to the elimination of unlawful or unfair discrimination on the grounds of any of the protected characteristics.

We are actively encouraging applications from a diverse range of applicants to ensure we are attracting and hiring candidates who may be underrepresented in the organisation. We particularly encourage applications from Women and Black, Asian and Minority Ethnic (BAME) backgrounds in line with our strategic vision and business priorities.

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people, and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.