Step Up Team Leader

Whitbread Plc; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Bristol is seeking a Step Up Team Leader to manage shifts and enhance customer service. Ideal candidates will have a passion for hospitality, strong leadership abilities, and be over 18. Benefits include training, discounts, and a £40 restaurant voucher upon joining. This fixed-term role offers 21 hours per week at £14.01 per hour.

Benefits

60% off Premier Inn rooms

25% off meals in restaurants

Company pension

£40 restaurant voucher on joining

Qualifications

• Be over 18 years old.
• Have excellent communication skills.
• Ability to lead a team.

Responsibilities

• Welcome guests into the restaurant and ensure a great dining experience.
• Take charge of the shift and manage team responsibilities.
• Provide training and support to new team members.

Skills

Passion for customer service

Leadership abilities

Job description

Step Up Team Leader

Contract type: Fixed Term

Category: Operations - Restaurant

Location: Bristol

We’re currently recruiting in our The Wessex Flyer Brewers Fayre. Working 21 hours per week, paying up to £14.01 per hour.

Come and be the friendly face of The Wessex Flyer Brewers Fayre in Bristol. Use your fun personality to welcome guests into our restaurant to enjoy their meal and, as a Step-Up Team Leader, take charge of the shift. We’ll reward you for more responsibility with a step up in hourly pay and development opportunities. Immediate start. Candidates must be over 18 years old.

PAY RATE:

• Up to £14.01 per hour

CONTRACT TYPE:

• Fixed Term until 31/12/25

HOURS:

• 21 hours per week across 3 days - evenings and weekends included

LOCATION:

• The Wessex Flyer Brewers Fayre
• Hengrove Leisure Park, Hengrove Way, Bristol, BS14 0HR

Why you’ll love it here:

• Training and support: We’ve got a warm welcome and training that will make your life easier from the start and the opportunities that’ll give you a career path in our business.
• Whitbread Benefits card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in Whitbread Restaurants
• Pension and saving schemes: Company pension and save as you earn scheme
• Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
• Have a meal on us: You’ll receive a £40 voucher to spend in our restaurant when you join us

What you’ll do:

Join our team at The Wessex Flyer Brewers Fayre as a Step-Up Team Leader and use your passion for outstanding customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 113984-4492

Advertised: 20 Oct 2025

Equality, diversity and inclusion information: We are an inclusive organisation that values diversity and welcomes your application regardless of background or situation.