STEP Programme Manager

World Jewish Relief; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading charity organization in London seeks a Programme Manager for maternity cover to lead the STEP In-Person Programme. You will manage partnerships and ensure delivery of employment support for refugees. The role demands strong organizational skills and experience in programme management. Competitive benefits including holiday, pension, and health care are offered.

Benefits

23 days holiday pro rata

Pension scheme with 5% contribution

Health Cash Plan

Employee Assistance Programme

Flexible working options

Qualifications

• Experience managing programmes within employment or refugee support sectors.
• Experience managing external partnerships, contracts, or delivery organizations.
• Experience supervising or line managing staff or volunteers.
• Experience in Monitoring, Evaluation & Learning (MEL).
• Strong programme management skills, including planning and risk management.

Responsibilities

• Lead delivery of the STEP In-Person Programme.
• Oversee grant and contract management.
• Support programme development work across regions.

Skills

Programme management

Partnership management

Data handling

Relationship-building skills

Communications skills

Tools

Excel

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

World Jewish Relief launched the Specialist Training and Employment Programme (STEP) in 2016. Today, we are the largest provider of specialist employment support to people who have experienced forced migration in the UK.

STEP aims to support refugees and others who have experienced forced migration to overcome the complex barriers they face in preparing for and finding work. We work with individuals regardless of their background or proximity to the labour market, helping them develop the skills and access the opportunities needed to secure sustainable and meaningful employment.

We deliver STEP through both online and in-person programmes across the UK. Our work includes targeted support for women refugees, Afghan nationals, Ukrainians, and people who have come through the asylum system.

Our flagship in-person programme is delivered in partnership with a network of expert local delivery partners, including local authorities and NGOs, to ensure high-quality, community-based support.

We now have an exciting opportunity for a maternity cover Programme Manager to lead the effective delivery of the STEP In-Person Programme, ensuring participants receive high-quality, accessible employment support within their communities. You will work closely with our network of delivery partners to ensure consistency, quality assurance, and participant-centred approaches across multiple regions.

You will be responsible for a wide range of programme and partnership management tasks, including grant and contract oversight, finance, data and impact reporting, capacity building for delivery partners, and troubleshooting challenges in delivery. You will also provide line management to the STEP Programme Officer and other programme staff as required.

Alongside this, you will also be involved in UK-wide programme development work. This may include helping refine our CRM systems, contributing to MEL frameworks and analysis, developing curriculum and resources, supporting staff training and inductions, and ensuring safeguarding practices are upheld.

This is a dynamic and strategic role, ideal for someone who is highly organised, confident managing multiple priorities, and passionate about supporting people who have experienced forced displacement to rebuild their futures. You will work closely with senior colleagues to uphold the programme's excellence during the maternity cover period and inform its continued development into 2026 and beyond.

This post is a fixed term maternity cover contract to December 2026.

About you

We are looking for candidates who have:

• Experience managing programmes, ideally within employment, education or refugee support sectors
• Experience managing external partnerships, contracts, or delivery organisations
• Experience supervising or line managing staff or volunteers
• Experience developing or improving programme resources, tools, systems, or processes
• Experience leading in Monitoring, Evaluation & Learning (MEL), including analysing data and applying findings
• Experience managing programme finance (e.g., budgets, forecasting, payments, financial reporting)
• Experience working with people from refugee or migrant backgrounds is desirable but not essential
• Strong programme management skills, including planning, risk management and prioritisation
• Excellent relationship-building and partnership-management skills
• Strong data handling and analysis skills (Excel, dashboards, reporting)
• Clear and professional written and verbal communication skills
• Ability to provide constructive support, guidance and supervision to staff
• A strong understanding of safeguarding, including risk mitigation, partner capacity building, and contribution to safeguarding strategy and culture.

Benefits

We offer a range of benefits including:

• 23 days holiday pro rata plus bank holidays and Jewish holidays.
• Pension scheme - we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance - up to 3 times salary to nominated beneficiaries.
• Health Cash Plan - cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Employee Assistance Programme - free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• Season ticket / travel to work loan.
• Cycle to Work Scheme.
• On Friday the office closes at 3pm.
• We encourage flexible working and offer a range of flexible working options

Equality, Diversity and Inclusion

World Jewish Relief values equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of all ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.

We are striving to build a team reflective of the communities we work with. People with experience of forced migration are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification.

We respect that people's identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so.

You don't need to be Jewish to work for us, but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

To apply

Please upload your CV and a cover letter which outlines why this role appeals to you and how you meet the criteria in the person specification.

• Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.
• We encourage applicants to clearly demonstrate how they meet the essential criteria marked for CV and Cover Letter assessment.
• Other criteria will be explored in more depth through a pre-interview task and at interview.

Written tasks expected to take place on 10th & 11th December 2025

Interviews to be held the week commencing 15th December 2025.

STEP Programme Manager Job Description