Station Team Leader (TBD)

Govia Thameslink Railway; Three Bridges; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading transport operator is seeking a dedicated Team Leader/Supervisor in Three Bridges to lead and motivate a team of up to 15 staff members. The role involves ensuring excellent customer service and being the first point of contact for travelers. Candidates should have proven experience in customer-facing roles and be able to lead effectively in a challenging environment. Benefits include free travel on the network and comprehensive training.

Benefits

Free travel on network

Privilege rate oyster card

Up to 75% off travel on other TOCs

Final salary pension

Qualifications

• Demonstrable ability to engage and motivate a team.
• Experience managing customers in difficult environments.
• High level of numerical ability required.

Responsibilities

• Lead a team of up to 15 in a customer service role.
• Provide outstanding customer service consistently.
• Be visible and anticipate customer needs.

Skills

Team leadership

Customer service

Decision making

Effective communication

Numerical ability

Job description

Are you an experienced Team Leader or Supervisor?

Do you also enjoy working in demanding operational and customer facing position?

As the Station Team Leader / Supervisor you get to do both :

You will be passionate about delivering outstanding customer service each and every time,a role model for others to follow.

You must be also comfortable and effective in leading your team, of up to 15 and providing them the support and development they need to enable them to perform their roles effectively.

Through you and your team, our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience. One which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively. Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. You and your team will often be the first point of contact our customers will meet on their journey.

You will have previous experience of leading teams within a customer service based industry. There may be occasions where you have to cover the Station Mangers position.

This roles cover 24 hour operation, so due to the shift times you must live in the local area and have available independent transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

All roles may involve standing for long periods of time, working weekends and bank holidays.

Platform based roles are safety critical due to the direct involvement with the operational railway.

Experience / Skills / Requirements

• A demonstrable ability to engage, lead and motivate your team.
• A positive approach coupled with passion and ability to support and develop your team.
• Demonstrable experience of managing customers effectively in difficult environments.
• You must be able to demonstrate a high level of numerical ability.
• An effective communicator and must be able to demonstrate this both through your application and or assessments.
• Able to make decisions in a customer focused manner and carry out instructions effectively.

What you'll get :

Living locally, you'll have a short commute and rewarded with an interesting and varied work schedule, in an environment wherelearning and progressionis actively encouraged. You'll enjoygreat company and industry benefits, as well as the support of a passionate team.Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.