Station Manager - East Midlands

Jet2.com; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading airline in England is seeking a Station Manager at East Midlands Airport. In this crucial role, you will be responsible for operational management and ensuring exceptional customer service. The ideal candidate will have significant experience leading airport teams and managing relationships with stakeholders. This position offers a competitive salary and various benefits including a management bonus scheme and employee discounts.

Benefits

Competitive salary

Discretionary management bonus scheme

Contributory pension scheme

Colleague discounts on Jet2holidays and Jet2.com

Access to Mental Health First Aiders

Qualifications

• Proven track record in leading and developing airport teams.
• Experience in overseeing both customer-facing and airside operations.
• Ability to lead teams through operational challenges.

Responsibilities

• Provide strategic leadership in people management.
• Deliver effective guidance to exceed service standards.
• Ensure compliance with safety and regulatory standards.
• Build strong working relationships with stakeholders.

Skills

Leading large, high-performing airport teams

Operational management experience

Managing complex relationships

Strong commercial acumen

Job description

Job Description :

We have a fantastic opportunity to join us as Station Manager at East Midlands Airport!

As our Station Manager, you will have overall operational and management accountability for the Jet2.com Ground Operations Teams (Airside and Customer Facing) based at East Midlands Airport. You will have overall responsibility for ensuring the safe, efficient and effective delivery of our operation as well as the delivery of our famous VIP Customer Service.

In this hands‑on role, you will actively engage with our customers and colleagues, leading by example to ensure the delivery of both landside and airside activities. You will also oversee third‑party partners to ensure adherence to Jet2.com's service specifications. This is an exciting opportunity to play a pivotal role in the continued growth of our business.

What will you do as our Station Manager?

• Provide strategic leadership in people management, including coaching, development and performance oversight to your Ground Operations Management Teams, across the customer facing & airside operation.
• Deliver effective guidance and direction to ensure colleagues and suppliers deliver and exceed Jet2.com standards for safety, customer service, cost management, and ancillary revenues.
• Maintain a primary focus on safety, ensuring that activities are adequately resourced, and procedures and regulations are strictly adhered to. Operate in full compliance with legal, regulatory, and company standards.
• Ensure that our customer promise is consistently delivered, and required standards are achieved.
• Be accountable for productive business activity, meaningful MI and reporting.
• Enable your teams to work together to deliver a first‑class customer service at the airport.
• Build strong working relationships locally and partner closely with stakeholders, including third‑party suppliers and airport management as well as key stakeholders across the Jet2.com and Jet2holidays business.

What are they key skills / experience you'll already have?

The successful candidate will already be demonstratingRole Model behavioursand will be an ambassador for the Jet2 brand values and ethos. You will :

• Have a proven track record in leading and developing large, high‑performing airport teams, with a strong commitment to supporting colleagues.
• Be an established and engaging operational manager with senior‑level experience in airport operations, ideally overseeing both customer‑facing and airside teams.
• Demonstrate the ability to successfully lead teams through operational challenges with flexibility, resilience, and strategic foresight.
• Be skilled in managing complex relationships with demanding internal and external stakeholders.
• Have strong commercial acumen and a clear understanding of what it takes to succeed in a dynamic airport environment.

What Can We Offer You?

We offer our valued colleagues a range of benefits including :

• Competitive salary
• Discretionary management bonus scheme
• Contributory pension scheme
• 3 x salary life assurance
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Cycle to Work Scheme
• Access to Mental Health First Aiders
• Many retail discounts on travel and leisure, health, and wellbeing, eating out, shopping and lifestyle

Help us to send our all-important customers on holiday with Jet2.comand Jet2holidays !!