Station Manager

Swissport; Southampton; Vor Ort; GBP 90.000 - 120.000; Vollzeit

Zusammenfassung

Swissport Southampton Airport seeks a Station Manager to lead day-to-day operations with P&L responsibility, ensuring safe, profitable and high-quality performance aligned with customer expectations.

You will provide leadership to staff, manage relationships with airlines, airport authorities and regulators, and drive continuous improvement across safety, service delivery and growth initiatives.

Qualifikationen

• University degree or equivalent; advanced degrees advantageous.
• Strong knowledge of business management principles and profitability drivers.
• Minimum 3 years’ experience leading large teams with P&L accountability.
• Clear communication and relationship-building across diverse stakeholder groups.
• Fluent English; ability to operate in a fast-paced, multi-site environment.

Aufgaben

• Lead safety, security and operational KPIs across the station, driving a positive safety culture.
• Own P&L targets with full financial responsibility for the station and budgets.
• Develop and manage relationships with customer airlines, airport authorities and regulators.
• Drive quality and efficiency in ground handling, ensuring compliant service delivery.
• Identify growth opportunities and partnerships to secure and renew business.
• Collaborate with regional leadership to define strategic objectives for the station.
• Build and coach a high-performing team across multi-site responsibilities.

Kenntnisse

Leadership

P&L management

Strategic planning

Stakeholder management

People development

Change management

Communication

Fluent English

Ausbildung

University degree or equivalent

Advanced degree advantageous

Jobbeschreibung

Location: Southampton Airport

The Station Manager is a key senior operational management position within Swissport Western Europe reporting to the Regional Operations Director and will be responsible for Swissport Operations at station level.

Location: Southampton Airport

The Station Manager is a key senior operational management position within Swissport Western Europe reporting to the Regional Operations Director and will be responsible for Swissport Operations at station level.

In this role you will be responsible for the day to day operational excellence of the station, and will be benchmarked against the Swissport Senior Leadership Competencies of Driving Transformation, Applying Commercial Acumen, Owning Business Opportunities, Coaching and Developing Others, Establishing Direction and Executing and getting Sustainable Results.

You will hold full financial and operational responsibility for your station and ensure safe, profitable high quality performance in accordance with customer expectations, corporate objectives, strategy and plans.

You will be responsible for providing leadership and guidance to staff across a diverse (multi-site if applicable) workforce.

Responsibilities

The following responsibilities are associated with this job role:

Safety Leader

• To implement, oversee and monitor all safety and security measures and KPI’S related to people, equipment, facilities and aircraft involved in the operation, driving a positive safety culture.
• To ensure that all people management practices, procedures and processes are implemented consistently across the station,
• To drive the achievement of the highest health, safety and security standards across all aspects of service delivery

P&L Management

• Own and deliver against P&L targets with full financial responsibility for the station, delivering financial targets as agreed
• Continuously analyse financial and operational performance and forecast data to identify trends and to determine progress toward targets. Proactively identify and capture improvement potential where possible
• Accountable for the preparation of operating budgets and proposals for capital expenditure and investments in infrastructure, technology, equipment, systems, or other assets and resources.

Leadership and Stakeholder Management

• To lead, guide, evaluate, and develop a team with operational responsibilities to ensure that the organisation achieves its business objectives and complies with all relevant legislation and regulations.
• To develop and maintain effective business relationships with all key stakeholders (customer airlines’ management, airport management, customs, various control authorities, immigration etc) to meet business targets
• Deliver and support people engagement. Ensure recognition and performance management is intrinsic at all levels.

Quality Focus, Service Delivery and Operational Efficiency

• To monitor and track quality standards of the ground handling operation and ensure continuous improvements in workflows and services to maintain competences.
• To manage /co-ordinate operations with station management teams to ensure required resources are available in order to deliver consistently high standards
• To ensure all corporate processes and KPI’s are implemented across the business unit in order to deliver quality services consistently.
• To drive the achievement and continuous improvement of our customer and company safety and quality standards, ensuring that all working practices are fully compliant with these standards and that appropriate corrective actions are taken to ensure the requirements are consistently met or exceeded.

Business growth and Strategy

• Support and develop key relationships and plans that deliver a methodical approach to identifying requirements when approaching new prospects as well as securing and maintaining existing customer accounts
• Responsibility to develop and enhance the customer relationship at an operational level as well as ensure that any new business/ renewal is commercially aligned and supports delivery of the Stations financial metrics.
• Drive and lead relationships across all customer and prospective customers and facilitate introductions for wider Commercial team and other cross functional relationships. Accountable for maintaining a high rate of retention of existing business and customers, developing the existing customer relationships to create long term collaborative partnerships by taking accountability the identification of potential commercial opportunities.
• Challenging the operational status quo to support improved business performance and growth.
• Work closely with the Regional Operations Director throughout the business in defining strategic and operational objectives for the Station.

Relationship Builder

• Successfully build relationships and trust within the business, with particular emphasis on the Station Manager peer group and Business unit Heads, plus relevant central support functions (eg, Finance, HR and QHSE)
• Manage external relationships, particularly with existing and prospective key customer stakeholders to drive high levels of operational performance.
• Drive a customer centric culture through your teams, creating an environment that focuses on understanding our customers' needs and their changing business priorities to continually seek to create value and become a true partner of choice.

Qualifications

• University degree or equivalent, advanced degree in related field or professional certifications are advantageous.
• Excellent working knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance delivery.
• A minimum of 3 years’ experience with significant P&L accountability and leadership of large teams.
• You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment. You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
• Can communicate clearly with your people to help them understand Swissport UK&Ireland and Global direction.
• Be able to build positive and trusting relationships.
• Be open to different opinions and seek a collaborative approach.
• Embrace an ideas culture to enable teams to create an agile edge.
• Promote flexibility, adaptability and agility in order to enable contingency time.
• Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.
• Personal and professional integrity of the highest order
• Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment.
• Fluent spoken and written English.

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

GDPR

• Swissport has strict obligations under the General Data Protection Regulation 2016/679 (“the GDPR”). Compliance is therefore a responsibility embedded in all roles. Specifically, however, you are required to actively support and assist the business with compliance, both in your daily duties and in respect of ad hoc projects and activities. You are expected to demonstrate good practice to direct reports, and actively promote a culture of compliance.

DIVERSITY & INCLUSION

• comply with equality and diversity policies and treat all colleagues and customers with dignity and respect (including in virtual and digital environments);
• respond positively, inclusively, and supportively to the different needs of colleagues and customers by reason of their protected characteristics;
• report and act upon all instances of discrimination, harassment, and bullying;
• proactively support direct reports to understand their responsibility for equality and diversity, including identifying and facilitating development where required. Ensure performance is measured against key performance indicators, to mitigate the risk of discrimination;
• proactively comply with, model, promote, and embed equality and diversity principles, in daily duties, project work, and strategic planning, to promote a culture of zero tolerance, an environment in which colleagues and customers feel safe and respected, and champion the value the business affords to equality and diversity;
• ensure changes to policies and practices are screened for compliance with equality and diversity principles, and embed compliance as a key performance indicator in strategic planning and project work;
• evaluate operational decisions to assess the impact on policies, procedures, and strategies with reference to equality and diversity.