Station Customer Care: Gates & Platform + Free Travel

Govia Thameslink Railway; Greater London; On-site; GBP 25,000 - 28,000; Full time

Job summary

A major transport operator in Greater London is seeking Gateline GPR and Platform Assistants. This role focuses on providing high-quality customer service, ensuring station safety, and maintaining facilities at Peckham and surrounding stations. Successful candidates will demonstrate excellent communication and customer management skills. The position offers a full-time contract with a varied work schedule and several benefits, including free travel on the network and opportunities for learning and development.

Benefits

Free travel on network

Privilege rate Oyster card

Final salary pension

Qualifications

• Proactive approach to customer service.
• Ability to manage difficult customer situations effectively.
• Effective communication skills demonstrated through assessments or application.

Responsibilities

• Provide high standards of advice and service to customers.
• Participate in the safe running of trains and station environment.
• Ensure maintenance of station facilities.

Skills

Customer service

Communication

Proactivity

Job description

A major transport operator in Greater London is seeking Gateline GPR and Platform Assistants. This role focuses on providing high-quality customer service, ensuring station safety, and maintaining facilities at Peckham and surrounding stations. Successful candidates will demonstrate excellent communication and customer management skills. The position offers a full-time contract with a varied work schedule and several benefits, including free travel on the network and opportunities for learning and development.