Starbucks Shift Supervisor

EG Group; Wales; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Free beverage

Virtual GP

Employee assistance

Rewards program

Online learning library

Compassionate leave

Life assurance

Contracted hours

Job summary

Euro Garages, operating a Starbucks Store at Northop Hall, is seeking a Shift Supervisor to lead and inspire a team while ensuring product quality and customer service excellence. You will manage daily shifts, support the Store Manager, and maintain high store standards.

You will need supervisory experience in hospitality or retail and strong communication to motivate colleagues, handle busy periods, and deliver great guest experiences.

Qualifications

• Experience supervising teams in hospitality or retail.
• Strong customer service mindset.
• Excellent communication and organisational skills.
• Ability to lead by example in a fast-paced environment.
• Willingness to learn and develop professionally.

Responsibilities

• Lead and supervise daily store operations and staff.
• Deliver outstanding customer service and create a welcoming atmosphere.
• Support smooth store operations including stock, ordering and paperwork.
• Champion high standards of food safety, cleanliness and quality.
• Maintain a well-presented, inviting store environment.
• Lead by example during busy periods and cover shifts as needed.
• Prepare beverages and products to brand standards with consistency.

Skills

Supervisory experience

Hospitality experience

Customer service

Communication

Organisational skills

Leadership

Job description

Select how often (in days) to receive an alert:

Flexible: Shifts designed to work around your availability, with a minimum of 8 hours per week

Location: Northop Hall, CH7 6HB (Located on the A55)

Hourly Rate: £13.55

Perks: EG Cares Benefits & Rewards Platform – savings across retail, food, home, electronics and more. 30% Starbucks discount on food, drinks, and merchandise & Quarterly Bonus Incentive

*Please be advised that, as this is a food establishment, there may be potential exposure to allergens in the workplace*

Looking for your next Leadership opportunity? – Become a Starbucks Shift Supervisor

Do you thrive in a fast-paced environment and enjoy leading by example? In this role, you’ll help ensure our products are fresh, tasty, and readily available while delivering outstanding customer service. Working alongside the Store Manager, you’ll prepare beverages, maintain excellent store standards, and support colleagues to keep operations running smoothly. You’ll also take ownership of shifts in the Store Manager’s absence, making decisions and motivating the team to deliver great results every day.

Why Join Us?

You’ll enjoy:

• Free beverage on every shift
• 24/7 Virtual GP & Wellbeing Service
• Employee Assistance Programme
• Recognition rewards and work anniversary awards
• Career progression opportunities and access to one of the world’s largest online learning libraries
• Compassionate leave when it matters most
• Life Assurance
• Guaranteed contracted hours

A typical day as a Shift Supervisor:

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

What we’re looking for:

Previous supervisory experience is preferred, but not essential.

Experience in hospitality, retail, or a customer-focused environment.

A passion for delivering excellent customer service and creating great experiences.

Confidence to lead, motivate, and support a team in a fast-paced environment.

A proactive attitude with the ability to make decisions and take ownership.

Strong communication and organisational skills.

A willingness to learn, develop, and take the next step in your career.

Enthusiasm to make an impact and help drive team success.

Shift Information

Flexible working options available. Shifts may include early mornings, evenings, weekends, and busy travel periods. Full-time average shift 8 hours.

INDSTAR

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