Starbucks Shift Supervisor

EG Group; Manchester; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

EG Cares Benefits & Rewards Platform

30% Starbucks discount on food, drinks

Quarterly Bonus Incentive

Free beverage on every shift

Career progression and learning

Wellbeing and support services

Job summary

EG Group in Manchester is seeking a Shift Supervisor to lead a fast-paced team and ensure top-quality service, product freshness, and smooth daily operations. You will supervise shifts, support the Store Manager, and foster a customer-friendly environment.

The role involves beverage preparation, maintaining store standards, and guiding colleagues to deliver great results every day. Previous supervisory experience is preferred, with opportunities for growth and a focus on customer experience.

Qualifications

• Lead and inspire the team to deliver great results
• Create exceptional customer experiences and drive service quality
• Support smooth store operations and stock control

Responsibilities

• Lead and supervise daily operations, delegate tasks, and motivate colleagues
• Create welcoming customer experiences and help shoppers discover products
• Assist the Store Manager with stock control, ordering, banking, and administration
• Champion quality and safety through food preparation and store cleanliness
• Keep the store inviting and well-presented for customers and team
• Lead by example during busy periods and step in to maintain operations
• Prepare coffee, food, and beverages to brand standards with consistency

Skills

Leadership

Communication

Organisational skills

Customer service

Job description

Select how often (in days) to receive an alert:

Flexible: Shifts designed to work around your availability, with a minimum of 8 hours per week

Location: Manchester, M11 4BD

Hourly Rate: £13.55

Perks: EG Cares Benefits & Rewards Platform – savings across retail, food, home, electronics and more. 30% Starbucks discount on food, drinks, and merchandise & Quarterly Bonus Incentive

*Please be advised that, as this is a food establishment, there may be potential exposure to allergens in the workplace*

Looking for your next Leadership opportunity? – Become a Starbucks Shift Supervisor

Do you thrive in a fast-paced environment and enjoy leading by example? In this role, you’ll help ensure our products are fresh, tasty, and readily available while delivering outstanding customer service. Working alongside the Store Manager, you’ll prepare beverages, maintain excellent store standards, and support colleagues to keep operations running smoothly. You’ll also take ownership of shifts in the Store Manager’s absence, making decisions and motivating the team to deliver great results every day.

Why Join Us?

• Free beverage on every shift
• 24/7 Virtual GP & Wellbeing Service
• Employee Assistance Programme
• Recognition rewards and work anniversary awards
• Career progression opportunities and access to one of the world’s largest online learning libraries
• Compassionate leave when it matters most
• Life Assurance
• Guaranteed contracted hours

A typical day as a Shift Supervisor:

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

What we’re looking for:

Previous supervisory experience is preferred, but not essential.

Experience in hospitality, retail, or a customer-focused environment.

A passion for delivering excellent customer service and creating great experiences.

Confidence to lead, motivate, and support a team in a fast-paced environment.

A proactive attitude with the ability to make decisions and take ownership.

Strong communication and organisational skills.

A willingness to learn, develop, and take the next step in your career.

Enthusiasm to make an impact and help drive team success.

Shift Information

Flexible working options available. Shifts may include early mornings, evenings, weekends, and busy travel periods. Full-time average shift 8 hours.