Starbucks Shift Supervisor

EG Group; Haydock; Remote; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free beverage on every shift

24/7 Virtual GP & Wellbeing Service

Employee Assistance Programme

Recognition rewards and work annivers

Career progression and access to large

Compassionate leave

Life Assurance

Guaranteed contracted hours

Job summary

EG Group, in Haydock, is seeking a Starbucks Shift Supervisor to lead daily operations, ensure product quality, and deliver outstanding customer service. You will work closely with the Store Manager, manage shifts, motivate the team, and maintain brand standards across beverages and food.

You will supervise a fast-paced store, train colleagues, and contribute to a welcoming customer experience while upholding safety and cleanliness in a busy retail environment.

Qualifications

• Prospective candidate should have prior supervisory experience.
• Experience in hospitality, retail or customer-focused environments preferred.
• Demonstrates passion for delivering excellent customer service.
• Ability to lead, motivate and support a team in fast-paced settings.
• Strong communication skills, both verbal and written.
• Good organisational abilities and attention to detail.
• Eagerness to learn and progress within the role.

Responsibilities

• Lead and inspire the team by supervising daily operations and delegating tasks.
• Create exceptional customer experiences by welcoming customers and delivering great service.
• Support store operations by assisting the Store Manager with stock, orders and administration.
• Champion quality and safety by upholding food safety, health and safety standards.
• Set high standards and lead by example, stepping in during busy periods to keep operations smooth.

Skills

Supervisory experience

Hospitality/Retail

Customer service

Leadership

Communication

Organizational skills

Willingness to learn

Job description

Select how often (in days) to receive an alert:

Flexible: Shifts designed to work around your availability

Location: Haydock, WA11 9TL

Hourly Rate: £13.55

Perks: EG Cares Benefits & Rewards Platform – savings across retail, food, home, electronics and more. 30% Starbucks discount on food, drinks, and merchandise & Quarterly Bonus Incentive

*Please be advised that, as this is a food establishment, there may be potential exposure to allergens in the workplace*

Looking for your next Leadership opportunity? – Become a Starbucks Shift Supervisor

Do you thrive in a fast-paced environment and enjoy leading by example? In this role, you’ll help ensure our products are fresh, tasty, and readily available while delivering outstanding customer service. Working alongside the Store Manager, you’ll prepare beverages, maintain excellent store standards, and support colleagues to keep operations running smoothly. You’ll also take ownership of shifts in the Store Manager’s absence, making decisions and motivating the team to deliver great results every day.

Why Join Us?

• Free beverage on every shift
• 24/7 Virtual GP & Wellbeing Service
• Employee Assistance Programme
• Recognition rewards and work anniversary awards
• Career progression opportunities and access to one of the world’s largest online learning libraries
• Compassionate leave when it matters most
• Life Assurance
• Guaranteed contracted hours

A typical day as a Shift Supervisor:

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

What we’re looking for:

Previous supervisory experience is preferred, but not essential.

Experience in hospitality, retail, or a customer-focused environment.

A passion for delivering excellent customer service and creating great experiences.

Confidence to lead, motivate, and support a team in a fast-paced environment.

A proactive attitude with the ability to make decisions and take ownership.

Strong communication and organisational skills.

A willingness to learn, develop, and take the next step in your career.

Enthusiasm to make an impact and help drive team success.

Shift Information

Flexible working options available. Shifts may include early mornings, evenings, weekends, and busy travel periods. Full-time average shift 8 hours.

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