Starbucks Shift Supervisor

EG Group; Dumbarton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Starbucks discount

Quarterly bonus incentive

Free beverage on every shift

Wellbeing service

Job summary

EG Group in Lomond Gate, Scotland is seeking a proactive Shift Supervisor to lead the store team and deliver excellent customer service. You will assist the Store Manager, manage daily operations, and ensure products are fresh and available while upholding brand standards.

The role offers flexible shifts around availability, with a minimum of 8 hours per week and full-time average shifts of 8 hours. You’ll benefit from EG Cares rewards, wellness options, and staff discounts.

Qualifications

• Experience supervising teams in fast-paced settings.
• Background in hospitality, retail, or customer-focused roles.
• Ability to lead and motivate staff to achieve service standards.

Responsibilities

• Lead and inspire the team by supervising daily operations and motivating colleagues.
• Create exceptional customer experiences by delivering friendly, efficient service.
• Support store operations including stock, banking, and administration while keeping records.
• Champion quality and safety by maintaining food and store standards.
• Keep the store inviting and well-presented to customers.
• Lead by example and cover shifts when needed to ensure smooth operations.
• Prepare beverages and food to brand standards, ensuring consistency.

Skills

Supervisory experience

Customer service

Leadership

Communication

Hospitality

Job description

Select how often (in days) to receive an alert:

Flexible: Shifts designed to work around your availability, with a minimum of 8 hours per week

Location: Lomond Gate, G83 3BN

Hourly Rate: £13.55

Perks: EG Cares Benefits & Rewards Platform – savings across retail, food, home, electronics and more. 30% Starbucks discount on food, drinks, and merchandise & Quarterly Bonus Incentive

*Please be advised that, as this is a food establishment, there may be potential exposure to allergens in the workplace*

Looking for your next Leadership opportunity? – Become a Starbucks Shift Supervisor

Do you thrive in a fast-paced environment and enjoy leading by example? In this role, you’ll help ensure our products are fresh, tasty, and readily available while delivering outstanding customer service. Working alongside the Store Manager, you’ll prepare beverages, maintain excellent store standards, and support colleagues to keep operations running smoothly. You’ll also take ownership of shifts in the Store Manager’s absence, making decisions and motivating the team to deliver great results every day.

Why Join Us?

You’ll enjoy:
Free beverage on every shift
24/7 Virtual GP & Wellbeing Service
Employee Assistance Programme
Recognition rewards and work anniversary awards
Career progression opportunities and access to one of the world’s largest online learning libraries
Compassionate leave when it matters most
Life Assurance
Guaranteed contracted hours

A typical day as a Shift Supervisor:

• Lead and inspire the team by supervising daily operations, delegating tasks, and motivating colleagues to deliver great results while supporting their training and development.
• Create exceptional customer experiences by building a welcoming atmosphere, delivering outstanding service, and helping customers discover products they’ll love.
• Support smooth store operations by assisting the Store Manager with stock control, ordering, banking, and administration while maintaining accurate records.
• Champion quality and safety by taking an active role in food preparation, ensuring high standards of food safety, health and safety, and cleanliness are maintained throughout the store.
• Keep the store looking its best by creating an inviting, vibrant, and well-presented environment where customers and colleagues enjoy spending time.
• Lead by example every day by setting high standards, supporting the team during busy periods, and stepping in to keep operations running smoothly when needed.
• Craft great products with confidence by preparing coffee, food, and beverages to brand standards, delivering quality and consistency with every order.

What we’re looking for:

Previous supervisory experience is preferred, but not essential.

Experience in hospitality, retail, or a customer-focused environment.

A passion for delivering excellent customer service and creating great experiences.

Confidence to lead, motivate, and support a team in a fast-paced environment.

A proactive attitude with the ability to make decisions and take ownership.

Strong communication and organisational skills.

A willingness to learn, develop, and take the next step in your career.

Enthusiasm to make an impact and help drive team success.

Shift Information

Flexible working options available. Shifts may include early mornings, evenings, weekends, and busy travel periods. Full-time average shift 8 hours.