Standardisation Administrator

AQA; Manchester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

35-hour working week

Flexible, hybrid working

25 days annual leave

Up to 18.5% pension contribution

Private Medical Insurance

Healthcare Cash Plan

Volunteer days (up to 4)

Job summary

AQA in Manchester is seeking a Standardisation Administrator to support face-to-face and online standardisation activities nationwide. The role emphasizes organisation, attention to detail, and delivering high-quality materials within a collaborative team.

You will coordinate activities, prepare training materials for examiners and moderators, handle queries from associates, and build strong relationships with internal teams and external suppliers.

Qualifications

• Strong organisational skills and ability to manage multiple priorities and deadlines.
• Excellent attention to detail and commitment to delivering high-quality work.
• Experience in an administration, coordination or customer service-focused role.
• Confidence communicating with a wide range of stakeholders, both verbally and in writing.
• Proficient with Microsoft Office applications, including Excel and Word.

Responsibilities

• Coordinate and support the delivery of standardisation activities, meetings and events.
• Prepare, produce and collate training and standardisation materials used by examiners and moderators nationwide.
• Provide excellent customer service and resolve queries from associates and stakeholders.
• Produce and maintain accurate reports, records and operational documentation.
• Build effective working relationships with internal teams, associates and external suppliers.

Skills

Strong organisational skills

Attention to detail

Communication with stakeholders

Customer service focus

Multitasking prioritisation

Tools

Microsoft Office (Excel and Word)

Job description

Working arrangements: Hybrid - two days per week in our Manchester office (Wednesday is a mandatory office day, with the second day being your choice).

Do you enjoy supporting others, solving problems and being part of a team that makes a real difference to students and teachers across the country?

As a Standardisation Administrator, you'll support a wide range of face-to-face and online standardisation activities each year, helping to ensure assessment outcomes remain fair, accurate and consistent for learners across the UK.

This is a varied and rewarding opportunity to join a collaborative team where your organisational skills, attention to detail and customer-focused approach will make a real impact.

Working closely with examiners, moderators, colleagues and external partners, you'll help deliver activities that are central to AQA's assessment process.

You'll also have opportunities to collaborate with colleagues across AQA and support seasonal staff during peak delivery periods, gaining valuable leadership experience.

Key responsibilities:

• Coordinate and support the delivery of standardisation activities, meetings and events.
• Prepare, produce and collate training and standardisation materials used by examiners and moderators nationwide.
• Provide excellent customer service and resolve queries from associates and stakeholders.
• Produce and maintain accurate reports, records and operational documentation.
• Build effective working relationships with internal teams, associates and external suppliers.

You'll thrive in this role if you have:

• Strong organisational skills and the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and a commitment to delivering accurate, high-quality work.
• Experience in an administration, coordination or customer service-focused role.
• Confidence communicating with a wide range of stakeholders, both verbally and in writing.
• Good knowledge of Microsoft Office applications, including Excel and Word, and the ability to work effectively within established processes while remaining adaptable and proactive.

What's in it for you?

You'll be joining a supportive and experienced team with opportunities to broaden your skills, build relationships across the organisation and develop valuable operational, customer service and leadership experience.

We offer:

• A 35-hour working week with flexible, hybrid working.
• 25 days annual leave, plus additional Christmas closure days.
• Up to 18.5% combined pension contribution.
• Private Medical Insurance and Healthcare Cash Plan.
• Up to four volunteering days per year.
• Opportunities to take on additional responsibilities and develop leadership experience during peak assessment periods.
• A collaborative culture with excellent levels of colleague support and retention.

Diversity and Inclusion Statement

At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our Equality, Diversity and Inclusion strategy ensures that everyone, regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation or background, is valued, respected and empowered to thrive. We actively promote inclusive language, avoid stereotypes and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

Application Process

Please apply by submitting your CV and covering letter by 23:59 on Sunday 27 September.

Please note: We reserve the right to close this advert early if sufficient suitable applications are received. Early application is encouraged.

Our interview process consists of two stages: a self-recorded video interview, followed by a face-to-face interview at our Manchester office.

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.