Stage Door Receptionist

ATG Entertainment UK; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

ATG Entertainment UK is seeking a proactive Stage Door receptionist for New Wimbledon Theatre and Studio. You will assist the Head of Stage Door, handle front-of-house tasks, and uphold high customer-service standards.

You will contribute to fire evacuation procedures, liaise with theatre staff and visiting companies, and ensure the Stage Door area remains professional and welcoming at all times. Training and development opportunities are provided.

Qualifications

• Commitment to customer care.
• Welcoming and professional demeanor.
• Excellent spoken and written communication.
• Confidence and composure under pressure.
• Ability to work flexible hours including weekends and bank holidays.
• Stage Door experience is desirable.
• Familiarity with fire detection and evacuation procedures is desirable.

Responsibilities

• Assist the Head of Stage Door in Stage Door operations at New Wimbledon Theatre and Studio.
• Work as receptionist at the Stage Door.
• Maintain high standards of customer care.
• Take a principal role in fire evacuation procedures.
• Log and monitor post and deliveries to the building.
• Ensure the Stage Door area is presentable at all times.
• Liaise with colleagues across the theatre and visiting companies.
• Complete delegated tasks to support business objectives.
• Attend training courses for personal development.
• Comply with Health & Safety policies and maintain a safe environment.
• Complete required training to aid development.
• Undertake any other duties as required by theatre leadership.

Skills

Customer care

Welcoming personality

Communication skills

Calm under pressure

Flexible hours

Weekend availability

Job description

Key Responsibilities

• To assist the Head of Stage Door in all duties relating to the Stage Door operation at New Wimbledon Theatre and Studio.
• To work as receptionist at the Stage Door.
• To maintain the high standards of customer care expected from the Stage Door team.
• Take a principal role in the fire evacuation procedures of the theatre.
• To log and monitor all post and deliveries to the building.
• To ensure the Stage Door area is presentable at all times.
• To liaise with colleagues across the theatre and visiting companies.
• To complete any other delegated task that may assist the company in achieving its business objectives.
• To attend training courses as required to further self-development.
• Comply with the company Health & Safety Policy, maintaining the safest possible environment for your colleagues, visiting companies and customers.
• To complete training as required to aid personal professional development.
• Undertake any other duties as required by the Theatre Director, Theatre Manager, Head of Stage Door, Technical Manager, Stage Manager, Chief LX or Senior Technicians

Your Skills, Qualities, And Experience.

If you are able to demonstrate many of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. We can give experience of any desirable criteria but may also use them to decide between candidates for this role.

Essential

• A commitment to customer care.
• A welcoming personality.
• Excellent communication skills.
• Confident and calm under pressure.
• An ability to work flexible hours and to be available to work seven days, across weekends and Bank Holidays

Desirable

• Stage Door experience.
• Working with fire detection systems and evacuation procedures

About Us - Our Values

ATG Entertainment's values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE doing what we love (with passion and dynamism)
• CONNECT through every act (with collaboration and kindness)
• DARE to do different (with curiosity and courage)
• PERFORM at our best (with customer focus and ownership)

Our Corporate Social Responsibility pillars

Everyone At ATG Entertainment Is Expected To Play Their Part In Achieving Our Goals And Upholding Our Corporate Social Responsibility Priorities

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
• Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our ATG INSPIRE work.

Our culture

You'll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone

Our stages are a platform for compelling stories - stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you'd like to discuss accessibility prior to applying, please email [e-mail] for a confidential discussion.