Stage/AV Manager for Swan Hellenic Cruises

V.Group; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Swan Hellenic Cruises is seeking a Stage/AV Manager to run all AV operations aboard our vessel. Based in the Hotel department, you will ensure reliable audio, video, lighting, and IPTV services for presentations and guest events.

You will maintain equipment, troubleshoot issues with IT, coordinate with the onboard team, and prepare documentation. This contract role requires hands-on leadership and a proactive approach to system maintenance.

Responsibilities

• Ensure AV operation onboard including audio, video, lighting and IPTV services.
• Support and coordinate flawless operation of all presentations, lectures and guest events.
• Manage background music, karaoke evenings and DJ events when needed.
• Proactively maintain, troubleshoot and coordinate with IT for AV system stability.

Skills

AV systems management

Stage lighting

Live event support

Troubleshooting

IPTV/ video distribution

Team coordination

Documentation

Tools

Tesira

Dante

Luxul

Aurora VLX

DMX controllers

Bazeport

VLAN configuration

Soundcraft

LED wall routing

Job description

Stage/AV Manager for Swan Hellenic Cruises

Department: Hotel

Employment Type: Contract

Location: Shipboard

Description

V.Ships Leisure is looking for Stage/AV Manager on behalf of Swan Hellenic Cruises.

Key Responsibilities

The AV/Stage manger is tasked with ensuring the seamless operation of all AV systems onboard, including audio, video, lighting, and IPTV services. Support/ensure flawless operation all kind of presentations, lectures onboard the vessel. Manage background music, arrange karaoke evenings and DJ events if needed. This role requires a proactive approach to system maintenance, troubleshooting, and coordination with the IT team.

• System Maintenance & Troubleshooting:
• Manage AV equipment within Server Rooms (DK5 and DK7) with responsibility for the IPTV rack, Tesira servers, Dante sound systems, and Luxul AV switches.
• Maintain and configure VLAN 40 (Bazeport) and VLAN 41 (AV-over-IP), ensuring effective data flow and connectivity.
• Utilize the Bazeport admin portal for content management, scheduling, and STB configuration on public and in-suite TVs.
• Respond to system malfunctions, coordinating with IT for troubleshooting network-related issues impacting AV performance.

Audio & Video Distribution:

• Oversee Tesira and Dante audio systems across public areas, including Observation Lounge, Club Lounge, and Restaurant, ensuring high-quality sound distribution.
• Operate Soundcraft audio mixers for live events and performances, managing audio from stage inputs through Tesira and Dante networks.
• Manage video distribution using Aurora VLX encoders and decoders to route video signals from the Broadcast Center to LED walls, PopUp TVs, and other public displays.
• Touch Panels & Lighting:
• Configure and operate touch panel interfaces across public spaces to control audio, video, and lighting settings.
• Control DMX lighting in lounges and pool areas using LightShark LS1 board and Bstation2 PoE DMX controllers for stage and ambient lighting.
• Documentation & Compliance:
• Maintain up-to-date AV documentation, including network maps, VLAN configurations, and IP assignments for all AV devices.
• Submit monthly Work Registration Forms accurately and on time.
• Attend and contribute to Hotel management meetings as required.
• Support continuous improvement by recommending AV system optimizations and sharing knowledge with the Hotel Director.

Education/Experience/Qualifications:

Other Duties and Responsibilities:

• Assist in Expedition/Destination activities as directed by the Hotel Director.
• Participate in guest interaction activities, such as attending and socializing at guest functions, as per company policy.
• Ensure the responsible use and maintenance of all company property related to AV systems.