Staff Solutions Engineer - UK

Marqeta; Greater London; Hybrid; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Private Medical and Dental

Floating holidays

Equity & ESPP

Remote work stipend

Professional development stipend

Parental Leave

Wellbeing programs

Job summary

Marqeta is seeking a Staff Solutions Engineer to lead technical discovery and design tailored solutions for our customers. You’ll work with BD and CS teams to close opportunities, presenting architecture, API capabilities, and implementation strategies to product and engineering stakeholders.

You'll serve as a trusted technical advisor through the sales cycle and into deployment, ensuring a smooth handoff to the delivery teams and ongoing customer success, while advocating for customer needs

Qualifications

• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
• Ideally 7+ years experience in a relevant Technology, Product or Sales Engineering role, ideally in the Payments/Fintech industry.
• Knowledge of RESTful APIs and relevant tools and technologies (e.g. JSON, Postman, GraphQL, XML, etc.)
• Ability to ramp quickly with new technologies, adapt to changing circumstances, and apply creative solutions to unprecedented challenges
• Strong customer-facing skills with the ability to lead presentations and technical consulting sessions via video conference
• Ability to prioritise, manage, and deliver on multiple projects simultaneously
• Team-oriented and collaborative
• Nice-To-Haves: Bachelor’s Degree in Computer Science or related area
• Nice-To-Haves: Demonstrated strong understanding of fintech and payments
• Nice-To-Haves: Experience writing solution summaries and developing diagrams
• Nice-To-Haves: Experience as a software developer and/or product manager

Responsibilities

• Lead Technical Overview and Solution Discovery: present Marqeta’s capabilities to customers’ product and engineering stakeholders.
• Designing Solutions: partner with Solutions Architects and Product Managers to refine the Marqeta solution.
• Technical Consulting for Long-term Success: act as client’s trusted technical advisor and bridge to the implementation team.
• Represent the ‘voice of the customer’: provide feedback loop to product teams and participate in trainings and beta testing.
• Know the Tech: learn Marqeta’s capabilities and articulate benefits to customers with credibility.
• Support the Sales Process: engage on opportunities from first engagement to pricing discussions and negotiations.
• Engage with Customer Opportunities: work with developers, product managers, and business heads to align on technical influencers.
• Trendspotting: identify emerging needs and market gaps for competitive advantage

Skills

Client-facing / Sales Engineering

RESTful APIs

Solution design

Public cloud / payments tech

Education

Bachelor's degree

Master's degree

PhD

Tools

JSON

Postman

GraphQL

XML

Job description

Marqeta is seeking a dynamic Staff Solutions Engineer to:

• Partner with our Business Development and Customer Success teams to help close new revenue opportunities with prospective and existing customers.

• Lead the technical solutioning and consulting phases of sales opportunities, serving as the primary point of contact for our customers’ technical teams.

• Have a deep understanding of Marqeta’s technical architecture and product solutions and the ability to present these solutions in a consultative manner aimed at setting up our clients for a sustainable business partnership.

• Drive internal knowledge sharing, process enhancements, and strategic initiatives to elevate our organisational performance.

This role will be based out of our London office in Holborn two days a week. We'd love for you to join us!

What You’ll Do

• Lead Technical Overview and Solution Discovery: Early in the Sales process you’ll present Marqeta’s technical capabilities to our customers’ product and engineering stakeholders as part of the broader vision of a Marqeta solution.

• Designing Solutions: As a deal matures you’ll partner with Solutions Architects, Product Managers and other key internal teams to refine the Marqeta solution best suited to meet the customer’s goals.

• Technical Consulting for Long-term Success: When we close the deal, you’ll be the client’s trusted technical advisor and their bridge to our implementation team. Solutions Engineering is foundational to our clients’ technical success by ensuring they are prepared, properly resourced, and supported with expert technical consulting at the critical early phases of their engagement with us.

• Represent the ‘voice of the customer’: Solutions Engineering is primarily a customer-facing role, but we also play a pivotal role in the development and rollout of new products and services as we are often the first point of contact for our customers’ technical inquiries. You’ll participate in new product release trainings, assist with beta testing and provide a key link in the feedback loop between clients and our internal product teams.

This role is about generating and closing new opportunities, while playing a key role supporting the Business Development Team - here are a few key expectations:

• Know the Tech: Quickly get up to speed on Marqeta's technical capabilities, the unique features and customer benefits our platform offers and how to speak with confidence, knowledge and credibility about what we bring to our customers. This is likely to include working with our Product and Technology teams, and serving as a liaison and “voice of our customers” when engaging with them.

• Support the Sales Process: From your first day, you will be expected to work on real customer opportunities through a sales process, from initial engagement to pricing discussions to final contract negotiations. At any given time, you may be supporting as many as 20 - 30 opportunities in various stages of that process.

• Engage with Customer Opportunities: You're someone who must love working with customers, most frequently, our customers' developers, product managers, engineers and even business heads. Our BD team will rely on you to ensure the key technical influencers at our customers (and potential customers) deeply understand our technology, what makes it different and better than that of our competitors, and how to quickly get integrated and live.

• Trendspotting: As you engage with customers and our team, we think you'll have the best vantag[e?]point from which to spot key trends, emerging customer needs, and gaps in the market where Marqeta can have an advantage.

What We’re Looking For

• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.

  • Ideally 7+ years experience in a relevant Technology, Product or Sales Engineering role, ideally in the Payments/Fintech industry.

• Knowledge of RESTful APIs and relevant tools and technologies (e.g. JSON, Postman, GraphQL, XML, etc.)

• Ability to ramp quickly with new technologies, adapt to changing circumstances, and apply creative solutions to unprecedented challenges

• Strong customer-facing skills with the ability to lead presentations and technical consulting sessions via video conference

• Ability to prioritise, manage, and deliver on multiple projects simultaneously

• Team-oriented and collaborative

Nice-To-Haves

• Bachelor’s Degree in Computer Science or related area

• Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments expertise, especially card issuing and processing

• Experience writing solution summaries (e.g. Technical Statements of Work, Solutions Briefs, etc.) and developing swimlanes or flow diagrams (Lucidchart)

• Experience as a software developer and/or product manager

Typical Process

• Application Submission

• Recruiter video call

• Hiring manager video call

• Virtual “Onsite” consisting of 4, 45 min calls

• Offer!

Compensation and Benefits

• Premium Private Medical and Dental coverage

• Generous time off program with additional “Floating Holiday days”

• Retirement savings program with company contribution

• Equity in a publicly-traded company and an Employee Stock Purchase Program

• Monthly stipend to support our remote work model

• Annual development stipend to support our people's growth and development

• Family-forming benefits and up to 20 weeks of Parental Leave

• Wellbeing programs i.e. Modern Health, HealthKick and much more…

About Marqeta

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta’s Values

– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.

– Do What’s Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.

– Simplify and Innovate: We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.

– Win as a Team: We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.

– Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate based on race, color, religion, sex (including pregnancy, lactation, childbirth, or related medical conditions), veteran status or uniformed service member status, age, national origin or ancestry, citizenship or immigration status, physical or mental disability, gender identity, gender expression, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Marqeta endeavors to make reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please submit this form with your specific accommodation request.

Marqeta cares about your privacy. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant Privacy Notice. Additional information for California residents can be found here.

Notice on Use of AI in Recruitment

We may use artificial intelligence (AI) tools in our recruitment processing consistent with the requirements of applicable laws. For more information, review our AI notice here.