Staff, Retail Technology Enablement Manager

Warner Bros. Entertainment Inc.; Liverpool; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading entertainment company in the United Kingdom is seeking a Technical Product Owner to connect technology, people, and processes for enriching customer experiences. The role encompasses the coordination of retail technology platforms like Microsoft Dynamics 365 and SAP, and engages with stakeholders through effective communication. Candidates should have a relevant bachelor's degree and up to 5 years' experience in technology enablement. The position is hybrid, allowing for a mix of remote and in-office work.

Qualifications

• Up to 5 years’ experience in technology enablement, coordination or IT business operations.
• Hands‑on experience supporting enterprise applications in a retail or omnichannel environment.
• Strong written and verbal communication skills.

Responsibilities

• Lead the enablement and coordination of retail technology platforms.
• Create engaging enablement strategies, training materials, and self-service guides.
• Act as the key communications link between retail engineering and the wider business.

Skills

Technical enablement

Communication skills

Team coordination

Education

Bachelor's degree in information technology, Business, or a related field

Tools

Microsoft Dynamics 365

Azure DevOps

SAP

Asana

Job description

Are you passionate about connecting people, process, and technology to create magic behind the scenes? As a Technical Product Owner, you'll sit at the centre of Warner Bros. Discovery's retail technology universe—helping our teams bring amazing customer experiences to life. The role will report to the Senior Director Retail Experiences Technology and will be based out of Leavesden Park, Watford. This role blends technology coordination, enablement, and communication. You'll make sure our global retail platforms (like Microsoft Dynamics 365, Power Platform, SAP, Amazon, Adyen) run smoothly, are adopted effectively, and empower our engineering and business teams to do their best work. Think of yourself as part tech translator, part digital enabler, and part conductor of a beautifully orchestrated technology symphony.

Responsibilities

• Lead the enablement and coordination of retail technology platforms — particularly Microsoft Dynamics 365 and integrated systems (SAP, Amazon, Adyen and 3PL providers).
• Champion the effective use of tools across retail engineering (Azure DevOps, Git Repos, Asana, QA automation and beyond).
• Create engaging enablement strategies, training materials and self‑service guides that empower our teams to make the most of their tools.
• Maintain knowledge bases, wikis and documentation that support smooth adoption and continuous learning.

Governance & Operational Oversight

• Ensure our operations comply with internal and external requirements, including PCI‑DSS, legal, procurement and Technology & Operations policies.
• Collaborate closely with Cyber Security, Legal, Procurement and People & Culture to align engineering operations with company standards.
• Implement and uphold governance processes across the retail technology lifecycle and roadmap delivery.

Stakeholder Engagement & Communications

• Act as the key communications link between retail engineering and the wider business — turning technical updates into clear, meaningful stories.
• Promote the engineering roadmap through regular Asana updates, newsletters and cross‑team communications.
• Coordinate release updates, programme messaging and service reviews to keep stakeholders informed and engaged.Support executive communications and reporting to ensure visibility of engineering progress and performance.

Engineering Onboarding & Resource Readiness

• Own the onboarding process for internal and external team members, ensuring new joiners have timely access to tools, systems and documentation.
• Manage role‑based upskilling and maintain close relationships with Microsoft for training credits, certifications and materials.
• Track engineering headcount and financial forecasts, contributing to the retail portfolio business case development working alongside Project Management and Business Analysis teams.
• Act as a first‑line reviewer and challenger of cost estimates and vendor proposals within the retail technology space.

Vendor & Procurement Coordination

• Partner with Procurement and vendor management teams to oversee investments in Microsoft and other third‑party platforms, licences and renewals.
• Coordinate CapEx tracking, purchase order management, invoice reviews and vendor deliverables throughout their lifecycle.
• Liaise with external partners to align service delivery, enhancements and integrations with the engineering roadmap.
• Support OpEx estimation and financial processes within the retail engineering domain.

Managed Service Oversight

• Lead monthly Delivery Partner / Vendor service reviews, tracking vendor performance, SLAs and continuous improvement actions to ensure a consistent and reliable technology service is delivered into the Retail business.
• Monitor support spend and recommend optimisations to improve value, performance and efficiency.

Qualifications

• Bachelor's degree in information technology, Business, or a related field.
• Up to 5 years’ experience in technology enablement, coordination or IT business operations.
• Hands‑on experience supporting enterprise applications in a retail or omnichannel environment.
• Working knowledge of Microsoft Dynamics 365, Third‑Party SaaS applications and collaboration tools.
• Strong written and verbal communication skills, with the ability to translate technical information for business audiences.

Desirable Skills

• Experience with Agile delivery frameworks and tools such as Azure DevOps.
• Familiarity with procurement and financial management processes (CapEx and OpEx).
• Exposure to large‑scale retail, supply chain or commerce transformation programmes.
• Experience working across end‑to‑end delivery environments.

Hybrid Work Model

This role is advertised as a Hybrid work model, combining remote and in‑office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

Equal Opportunity Employer

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.