Staff Product Manager, Generative AI Platform

Deliveroo; City of Westminster; On-site; GBP 120,000 - 180,000; Full time

Job summary

Deliveroo in London is seeking a Staff Product Manager to own major parts of the GenAI platform. You will lead strategy, cross-brand platform initiatives, and work with engineers and ML researchers across Europe and the US to shape adoption and performance.

You will collaborate with teams shipping AI experiences and drive the roadmap for model access and agent infra. The role requires deep experience with ML or data infrastructure platforms, a track record of leading large, ambiguous

Qualifications

• 8+ years of product management experience, including ownership of a technical platform or ML/data infrastructure.
• Experience with AI/GenAI platforms and production deployments such as assistants or agents.
• Ability to align multiple teams and stakeholders across companies, countries and time zones.

Responsibilities

• Set the strategy and roadmap for core GenAI platform components (model access, routing, agent infra).
• Build a unified platform across Deliveroo, Wolt and DoorDash teams to share capabilities.
• Shape model portfolios and decide buy/build/partner decisions for frontier models.
• Make agents production-ready with safe access and cost controls at scale.
• Own evaluation strategy to prove quality pre-launch and continuous improvement.
• Track customer-facing AI experiences and drive production adoption and roadmap alignment.

Skills

Product management

Platform mindset

LLM-based products

Stakeholder alignment

Cross-border coordination

Engineering collaboration

Executive communication

Job description

• Set the strategy and roadmap for core parts of our GenAI platform: model access and routing, agent infrastructure, and evaluation and observability.
• Build one platform for three brands. Spot the patterns across Deliveroo, Wolt and DoorDash teams and turn them into shared building blocks, so a capability built once reaches every market.
• Shape our model portfolio across frontier and open-weight models. Decide where we build, buy or partner in an ecosystem that changes month to month.
• Make agents production-ready. Give teams safe access to company knowledge, tools and systems, with the quality, latency and cost controls needed to run agents at scale.
• Own the evaluation strategy so teams can prove quality before launch and keep improving it after.
• Stay close to your customers. Work with the teams shipping AI experiences, measure adoption and time-to-production, and let real production use drive the roadmap.
• Lead at a senior level, presenting to senior technical leadership and influence strategy beyond your own roadmap.
  Our ideal candidate brings deep expertise in some of these areas and curiosity to grow in others:
• Significant product management experience (typically 8+ years, or equivalent), including owning a technical platform, developer product, or ML or data infrastructure.
• Hands-on experience with LLM-based products or platforms in production, such as assistants, agents, evaluation or inference. GenAI platforms are a young field, so we care more about depth than years.
• A platform mindset. You notice the problem five teams keep solving and turn it into one capability everyone can use.
• The ability to go deep with engineers and ML researchers, then explain the trade-off in plain language to a senior leader.
• A track record of leading large, ambiguous areas on your own and aligning stakeholders across companies, countries and time zones.
• Comfort with regular overlap with US time zones, including some late-afternoon and evening calls.
• Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we're unlocking new possibilities as one global team.
• Join us in our mission to transform the way people shop and eat. DoorDash, Deliveroo and Wolt now operate as one global company. Behind the AI experiences millions of people use every day, from shopping assistants to customer support agents, sits one shared Generative AI platform. Our team builds it. We're looking for a Staff Product Manager in London to own major parts of that platform. Your customers are the engineers and ML researchers across all three brands who build AI products and agents. You'll work with engineering and product leaders in Europe and the US, and your decisions will shape how AI gets built across every market we operate in., Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash, Deliveroo and Wolt. Together, we're unlocking new possibilities as one global team.Diversity, Equity and Inclusion We know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or if you require any reasonable adjustments during the recruitment process, please contact our recruitment team at [e-mail] and we'll be happy to help ensure you have a fair and equitable experience.Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We're committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you'll have the opportunity to let us know once you've submitted your application. We'll share details on how to request support so we can ensure you have a fair and equitable experience.
• Real scale from day one. Your platform powers AI used by millions of consumers, merchants and couriers across three brands.
• Frontier work, real constraints. You'll work with the latest models and agent patterns, then make them reliable, affordable and compliant in production.
• Visible impact. Platform decisions here get reviewed by senior leadership and adopted across the company.

We're food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. A culture built for builders High standards, collaboration, flexible working and continuous learning. Share in the success you help create Competitive salary and equity options, so you're rewarded for the impact you make. Want a deeper look at how we build? Check out our Tech Blog.