Staff Engineer, Customer Success in London

Energy Jobline ZR; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cybersecurity firm in the United Kingdom is looking for a Cortex Customer Success Architect. The role involves empowering clients to enhance their security posture through effective deployment of their XDR/XSIAM platform. Candidates should have experience in security response roles, proficiency in Python, and the ability to engage effectively with customers. This position promotes diversity and inclusion, welcoming diverse applications.

Qualifications

• 3+ years experience as a Security Incident Responder or SOC analyst/manager.
• Experience in script development and maintenance, preferably in Python.
• Ability to drive product adoption and optimize user experience.

Responsibilities

• Guide effective customer deployment of the XDR/XSIAM platform.
• Act as product subject matter expert for technical assistance.
• Collaborate with engineering to enhance customer product experience.
• Drive product adoption by initiating contact with customers.

Skills

Security Incident Response

Python

JavaScript

PowerShell

EDR

SIEM

SOAR

NGFW

Cloud Technologies (GCP, AWS, Azure)

Customer-Facing Experience

Self-learning

Fluent English

Education

Bachelor’s degree or equivalent military experience

Job description

Job Description

The Cortex Customer Success Architect is responsible for empowering our clients to prevent successful cyberattacks and for simplifying and strengthening security processes by automating and streamlining security operations and attack surface management. The role works closely with customers, partners, and our internal teams.

Responsibilities

• Provide guidance and assistance to enable effective customer deployment and customization of their XDR / XSIAM platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption.
• Act as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
• Collaborate with product and engineering teams to ensure customers and partners get the most out of our products.
• Drive product adoption by continuously contacting customers to expand use of our product by utilizing new features and developing additional innovative use cases.
• Translate technical knowledge into articles and guides for our customers, enabling scalable coverage.

Qualifications

• Experience as a Security Incident Responder or SOC analyst/manager.
• Experience with development and maintenance of scripts in Python.
• JavaScript or PowerShell is a plus.
• Experience with security design and architecture, content development, workload automation and use‑cases.
• Experience with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems.
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure).
• Familiarity with attack surface management is a plus.
• Experience in customer‑facing roles (internal or external) is a must.
• Self‑learner able to drive business outcomes independently.
• Excellent collaboration in a fast‑paced, matrix environment.
• Ability to work under pressure and prioritize tasks accordingly.
• Fluent English is a requirement; any other language is a plus.
• Bachelor’s degree or equivalent military experience required.

Commitment to Diversity and Inclusion

Palo Alto Networks is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, physical or mental disability, veteran status, or any other characteristic protected by law. All your information will be kept confidential according to EEO guidelines.

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