Staff Design Program Manager - Servicing Tribe

Wise; City Of London; On-site; GBP 101,000 - 131,000; Full time

Job summary

A global technology company in London is seeking a Design Program Manager to lead strategic initiatives within the Servicing product tribe. The role involves coordinating design resources, optimizing workflows, and fostering collaboration across teams. Candidates should have experience in program management, stakeholder engagement, and thrive in fast-paced environments. This position offers a competitive salary and the opportunity to impact the user experience globally.

Qualifications

• Experienced design program management professional.
• Ability to influence senior stakeholders effectively.
• Strong business acumen and ability to balance diverse needs.
• Experience in managing cross-functional projects.
• Passionate about the mission and building diverse teams.

Responsibilities

• Coordinate design resources to meet goals and quality.
• Build relationships and communicate program objectives.
• Facilitate collaboration across cross-functional teams.
• Identify risks in design processes and mitigate blockers.
• Optimise design processes and create evolving frameworks.
• Support design leadership in improving key team processes.
• Establish KPIs to track design performance and effectiveness.

Skills

Program Management

Stakeholder Management

Cross-functional Collaboration

Risk Management

Delivery Optimisation

Design Operations

Tracking and Reporting

Job description

Staff Design Program Manager - Servicing Tribe

• Full-time
• Compensation: GBP 101,000 - GBP 131,000 - yearly

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world\'s money.
For everyone, everywhere.

We’re looking for a talented Design Program Manager to join our team in London. You’ll be joining our Servicing product tribe supporting teams across FinCrime, Risk Mitigation, Support, and Back-office Tooling. You will be leading strategic initiatives that intersect across the squads to coordinate and direct collaborative impact within our Servicing product tribe.

This role is highly collaborative, and the successful candidate will be able to thrive in a fast-paced environment while working strategically to solve problems, build solutions, and maintain the day-to-day. Your ability to navigate ambiguity, engage stakeholders, communicate clearly, and understand the big picture are your greatest assets. Oh, and Design throws the best parties so you don’t mind getting roped into an event or two.

How We Work

The purpose of Design Program Management (DPM) at Wise is to align design efforts with business objectives, ensuring efficiency, scalability, and innovation. By driving complex, large-scale design programs that span multiple teams, squads, and tribes, DPMs enable seamless collaboration between design, product, and engineering. Through collaborative prioritisation and execution, DPMs ensure that design initiatives not only enhance our user experience but also contribute directly to business growth and product success.

What you’ll contribute

• Program Management - Bringing separate projects together to shape larger, more connected programmes of work, coordinating design resources to meet programme goals, milestones and quality expectations.
• Stakeholder Management & Communication - Build relationships with stakeholders across the organisation to get buy-in and communicate programme objectives, progress and results regularly.
• Cross-functional Collaboration - Facilitating collaboration in multiple cross-functional teams to ensure cohesive programme development, gain commitment and drive delivery.
• Risk Management - Through structured planning, risk mitigation, and process optimisation, DPMs are identifying risks in design processes and mitigate potential blockers, and ensuring compliance with industry standards and accessibility guidelines.
• Delivery Optimisation - Optimising design processes, workflows, knowledge management and standards to increase efficiency and consistency across projects and programs. Creating processes & frameworks that evolve over time to help deliver work in the most efficient way.
• Design Operations - support design leadership in shaping the operating rhythm for Design in the Servicing Tribe, continuously improving key team processes and ways of working such as planning, resourcing, and design reviews.
• Tracking and Reporting - Establishing KPIs to track design performance and effectiveness, and tracking design progress, manage risks, and provide regular updates to stakeholders.

What you’ll experience

• Choose your path to impact - we believe people are most empowered when they have the ability to act with high autonomy and accountability
• Grow your skill sets and gain experience, while you collaborate across teams and disciplines in a fast growing company
• Elevate product quality. You define what ‘good’ looks like to your team. And you help them deliver it.
• Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money.

About you

• Experienced design program management professional with a deep understanding of Product, Content and Service Design
• Experienced in leading and influencing senior groups of stakeholders at various levels
• A builder of process with an acute understanding of the people and teams who will interact with the systems
• Strong business acumen and ability to balance needs of the brand, the business, and the Design team
• Someone who thrives in ambiguity and enjoys bringing order to chaos
• Strong verbal and written communication skills, understanding of importance of clear communication in a hybrid work environment
• Experience working in a fast-paced mission-driven global organisation
• Genuine passion for your work and the brands that you worked for, you\'re motivated by our mission
• Experience in successfully managing cross-functional projects with complex stakeholder involvement, and complicated timelines and deliverables
• Experience in a high growth environment and FinTech specifically is a plus
• You might have a very nonlinear career. That’s cool - we believe that prior experience can make you stronger, faster and wiser.
• For everyone, everywhere. We\'re people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
• We\'re proud to have a truly international team, and we celebrate our differences.
• Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
• If you want to find out more about what it\'s like to work at Wise visit Wise.Jobs.