Staff Bank Administrator

NHS Scotland; Kirkcaldy; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization is seeking a Staff Bank Administrator to provide essential staffing support across hospitals in Scotland. The ideal candidate will have excellent communication abilities, strong IT skills, and a commitment to team collaboration. This varied role offers comprehensive training, allowing the individual to thrive in a dynamic environment. The role requires the ability to manage shift allocations effectively and interact with staff and agencies to ensure optimal service delivery. Apply now to make a real difference.

Benefits

Comprehensive training

Opportunities for skill development

Inclusive workplace

Qualifications

• Experience in customer service, call centre experience is a bonus.

Responsibilities

• Act as the first point of contact for staff, agencies, and bank workers.
• Manage shift allocations using systems (Allocate/Tempre).
• Support recruitment and service delivery through administrative tasks.
• Coordinate training, orientation, travel claims, and more.
• Work independently and collaboratively within a supportive team.

Skills

Excellent communication and interpersonal skills

Strong IT skills

Ability to multitask

Education

SVQ Level 3 in Administration or equivalent experience

Job description

Join Our Team as a Staff Bank Administrator – NHS Fife

Are you passionate about delivering excellent service and making a real difference in healthcare? NHS Fife’s Staff Bank team is looking for a friendly, enthusiastic, and highly organised individual to help us provide vital staffing support across our hospitals and community settings.

Why Join Us?

• Be part of a team that supports nursing staff and locum doctors, ensuring safe and effective care across Fife.


• Enjoy a varied and rewarding role where no two days are the same.


• Receive comprehensive training and ongoing support to help you succeed.

What You’ll Do

• Act as the first point of contact for staff, agencies, and bank workers.


• Manage shift allocations using our systems (Allocate/Tempre).


• Support recruitment and service delivery through key administrative tasks.


• Coordinate training, orientation, travel claims, and more.


• Work independently and collaboratively within a supportive team.

What We’re Looking For

• Excellent communication and interpersonal skills.


• Strong IT skills and ability to multitask.


• SVQ Level 3 in Administration or equivalent experience.


• Previous customer service experience (call centre experience is a bonus).

What We Offer

• A welcoming and inclusive workplace committed to equality and diversity.


• Opportunities to develop your skills and progress within NHS Scotland.


• The chance to make a meaningful impact every day.

Interested?
For an informal chat, contact Kerry McBain, Staff Bank Deputy Manager on 01592 648128.

NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licensed Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found here.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form.

Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: Disclosure Scotland Changes.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.